If the product has any problems within six months, please reach to us first!!!
The battery life is shorter than expected. Why does it run out so quickly?
Battery life varies by speed. High speed lasts around 4 hours, while low lasts up to 16. For longer use, try lower speeds and fully charge before use. But before ?rst use, fully discharge then charge to full. Reach to us if issues persist!
The wind power is too weak—I can barely feel it.
This fan provides a gentle, surround-airflow cooling effect rather than a direct strong breeze. Try using the highest speed and ensure vents are not blocked. If you’re still unsatisfied, reach to us—we’d love to help find a suitable solution.
It feels heavy on my neck after a while. How can I make it more comfortable?
This fan is lightweight (0.6lb), but individual experiences may vary. We recommend adjusting the angle for a better fit and reduce pressure. Taking short breaks can help, too. If you still find it uncomfortable, reach to us.
The noise is louder than expected.
High speed may produce about 40dB, but lower settings are quieter. If noise is a concern, try using low or medium speed. If you still cannot tolerate the noise, please reach to us first.
Charging takes too long. Doesn’t it support fast charging?
Our fan features a USB Type-C charging port with a standard charging time of about 3-4 hours. Using a low-power charger may slow it down. We recommend a 10W+ charger for faster results.
If the product has any problems within six months, please reach to us first!!!
The battery life is shorter than expected. Why does it run out so quickly?
Battery life varies by speed. High speed lasts around 4 hours, while low lasts up to 16. For longer use, try lower speeds and fully charge before use. But before ?rst use, fully discharge then charge to full. Reach to us if issues persist!
The wind power is too weak—I can barely feel it.
This fan provides a gentle, surround-airflow cooling effect rather than a direct strong breeze. Try using the highest speed and ensure vents are not blocked. If you’re still unsatisfied, reach to us—we’d love to help find a suitable solution.
It feels heavy on my neck after a while. How can I make it more comfortable?
This fan is lightweight (0.6lb), but individual experiences may vary. We recommend adjusting the angle for a better fit and reduce pressure. Taking short breaks can help, too. If you still find it uncomfortable, reach to us.
The noise is louder than expected.
High speed may produce about 40dB, but lower settings are quieter. If noise is a concern, try using low or medium speed. If you still cannot tolerate the noise, please reach to us first.
Charging takes too long. Doesn’t it support fast charging?
Our fan features a USB Type-C charging port with a standard charging time of about 3-4 hours. Using a low-power charger may slow it down. We recommend a 10W+ charger for faster results.