How durable are these? Can they be used daily for several hours before they break, or do they wear out quickly?

How is the sound quality?

If I have 8-9 people calling, would the surrounding sound be muffled enough that the callers could have conversations without feeling like they are overwhelmed by the speaking volume in the room?

I work in a Call Center and am trying to update some of our "hardware," and am looking for new headphones.

Question

How durable are these? Can they be used daily for several hours before they break, or do they wear out quickly?

How is the sound quality?

If I have 8-9 people calling, would the surrounding sound be muffled enough that the callers could have conversations without feeling like they are overwhelmed by the speaking volume in the room?

I work in a Call Center and am trying to update some of our "hardware," and am looking for new headphones.

Accepted Answer

I have been using my set for about a year. While I do not use it all the time like a call center, I abuse it more than a call center dropping it a lot each day as I try and move it to a "safe" holding space while I do my other work.

In call center use, you will just have to try it out. The trick in a call center is to actually isolate the sounds before you have to rely on the headset technology to finish the isolation. This headset does however have good isolation, while I hear my fan in the headset, the people I talk to do not hear it or my typing (mechanical cherry "blue" keys with distinctive click).

Brand	PLANTRONICS
Model	.Audio 628
Part Number	81960-11

Connector	USB
Ear Coupling	Supra-aural

Speaker	Stereo
Version	Wired

Plantronics .Audio 628 Corded Stereo Headset

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Item#: 0TH-000R-00006