Question 1

If wood floor and carpet in same room, will it figure out when to mop and vacuum?

Accepted Answer

-- -- -- -- --[#ANKER-TNZ7736863300]-- -- -- -- --

Dear Newegg Customer,

Thank you for your inquiry about the robot vacuum and mop. Yes, the robot vacuum and mop is designed to recognize different surfaces, such as wood floors and carpets, and will automatically adjust its cleaning mode accordingly. When it detects a carpet, it will switch to "Carpet" mode, where the mopping pads will lift to ensure that the robot only vacuums the carpet to prevent it from getting wet. This allows for a seamless transition between hard floors and carpets, ensuring efficient cleaning without manual intervention.

If you have any further questions, feel free to ask!

Ticket#ANKER-TNZ7736863300

Question 2

Know when to mop or vacuum?

Accepted Answer

-- -- -- -- --[#ANKER-TNL9894717210]-- -- -- -- --

Dear Newegg Customer,

Thank you for your inquiry about when to use the mop or vacuum function for the vacuum product item#9SIAXSYKR89872.

For optimal cleaning, you can schedule the robot to vacuum first and then mop by setting two separate cleaning sessions: one in vacuum-only mode and the other in mop mode. Generally, if the floor has a lot of hair or debris, it's recommended to vacuum a few times before mopping. The mopping module should be installed when you want to mop, and removed if you only want to vacuum.

The vacuum offers different modes such as Vacuum Only, Mop Only, or integrated Vacuum and Mop to suit your specific cleaning needs. Additionally, you can adjust the water level for mopping to ensure the mops are adequately moistened throughout the cleaning cycle.

If you have any further questions or need assistance, feel free to ask!

Ticket#ANKER-TNL9894717210

Question 3

Is mapping difficult?

Accepted Answer

-- -- -- -- --[#ANKER-TNQ4147821584]-- -- -- -- --

Dear Newegg Customer,

Mapping with the eufy Robot Lawn Mower C15 is generally straightforward, but there are some factors to consider to ensure a successful mapping process. Here are some tips to help you:

* Pre-Mapping Preparation:
* Ensure the grass height is below 9 cm (3.5 inches). If it's taller, trim it to about 6 cm using a regular lawn mower.
* Make sure the charging station is properly installed, powered on, and the indicator light is on.
* The mower should be fully charged or currently charging at the station.
* Clear all obstacles such as toys, stones, and gardening tools from the lawn.
* Avoid mapping during nighttime or dusk, as the mower may automatically return to the charging station.

* Handling Mapping Issues:
* If the mower gets stuck during mapping, you can activate the "Smart No-Go Zone Suggestions" in the app. This feature will suggest restricted areas on the map where the mower got stuck.
* You can also manually define no-go zones during the mapping process to prevent the mower from entering certain areas like neighboring lawns or steep slopes.

By following these guidelines, you can improve the mapping success and reduce interruptions. If you have any further questions or need assistance, feel free to ask!

Ticket#ANKER-TNQ4147821584

Questions & Answers