Questions and Answers
| Why is there still audio lag? | To achieve low latency, your Bluetooth headphones or speakers must support aptX Low Latency. If they use a different codec (e.g., SBC, AAC, or standard aptX), it can result in a 70-200ms audio delay. |
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| Can't connect? | Turn off Bluetooth on nearby devices. Ensure your headphones or speakers aren't connected to anything else while pairing with the Bluetooth Adapter for the first time. Keep them close during pairing. If they still won't connect, reset your headphones/speakers Bluettoth and turn the Bluetooth adapter back on. |
| Can it work on TV? | Ensure your TV is equipped with 3.5mm AUDIO OUT port or RCA AUDIO OUT port. The port plugged into the TV must be an output port. |
| No sound from TV? | Please make sure the AUX cable is firmly connected to the "Audio Out" or headphone jack on your TV, and verify that both devices are paired correctly. Then, change the TV's sound settings from "TV Speaker" to "Audio Out." |
| Not working with So-ny product | Due to differences in audio codec formats, this product is incompatible with Sony products. |
| Is there static noise? | The reason for the static noise is that the AUX/RCA cable is only connected to the product and not to a device (speakers or TV) on the other end. Make sure devices appear to be connected on both ends. Turn off any interfering devices around you. |
| Dual link pair audio format | When using Dual Link mode (connecting two headphones at the same time), the audio format will be restricted to SBC only. |
| Not suitable for live music. | We don't suggest using it with musical instruments. Please use a specialized adapter for instruments like guitars or pianos. |
| Power Supply | It needs to be pluged in. It doesn't include the adapter. |
