Enhanced Support includes 24/7 support, feature updates, and advanced replacement hardware warranty for term.
At Sophos, we build products that are simple yet comprehensivewe take the same approach with our Support. With options that range from basic technical support to those that include direct access to senior support engineers and customized delivery , Sophos has a plan to fit your organizations needs.
Choose our Enhanced Plus or TAM Support plan and youll gain a number of other benefits as well. Additional features include direct access to senior technical resources, up to 8 hours of remote consulting, and a dedicated technical account manager to address any issues quickly and help prevent any potential problems from happening.
Your warranty on our hardware appliances will be extended as long as you are continuously active on your support plan. We also offer advanced RMA replacement for all support plan holders.
Automatic software downloads and updates