Q & A:
Q: How to Change Region Code?(For Windows System)
A: 1. Open "Device Manager" ( "This PC">"Manage" >"Device Manager");
2. Locate the optical drive, right-click, and select "Properties";
3. Under the "Settings" tab, adjust the "Start Drive Letter" and "End Drive Letter" to the desired drive letter.
Q: How to Change Region Code? (For MacOS System)
A: 1. Insert the DVD;
2. Insert the DVD into your Mac's optical drive;
3. If the DVD's region code does not match the current drive settings, a dialog box will prompt you to change the region code.
Q: Why the optical drive did not function, or stopped working after received?
A: 1. Check for Systems Updates, Sometimes a system update may resolve compatibility issues;
2. Ensure it's connected properly;
3. Check the Cable and Connection;
4. Ensure the disc is clean and free from scratches.
Q: Customers complained that the optical drive don't work in Macbook and Windows, old technology.
A: For Windows: Check for Windows Updates, Sometimes a system update may resolve compatibility issues;
For MacBook: Ensure macOS is Updated, Ensure it's connected properly, and check for any necessary drivers or software that might come with the device;
Q: Customers complained that optical drive did not function as expected-- unable to read/burn BD disc.
A: Check whether your computer is compatible with the Blu-ray disc to play and burn, It's recommended to play the BD disc via the BD player 'Powerdvd10-19'. Burn the BD disc via the 'Nero' burning software.


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