About HBN: A direct distributor of premium quality home improvement products. We strive to provide better products and after-sales service to help every customer's life easier and more convenient.
Our Products: indoor & outdoor smart plug, remote outlet, mini fridge and string lights.
Outdoor remote outlet
Heavy Duty 3-Prong Outlet
Remote Control Outlet
Indoor smart plug
outlet timer
Why did my phone connection fail?
Only supports 2.4GHz Wi-Fi, 5GHz is not compatible.
?If your router only has 5GHz,the device won't connect.
How to connect with Alexa?
Use Alexa App or Computer to set up your Alexa.
In the menu bar,go to"Skills" and search for "BN-HUB". Enable Skill, then type in your login info from your app account to finish.
Why can't I voice control the plug with my Alexa / Google?
Make sure the smart plug is connected successfully on the BN-HUB app.Ensure that they are working well by testing to see if you can turn the plug on and off through the app.
Do I need to reconfigure my smart plug after changing the router?
Yes, if Wi-Fi parameters (name, password, frequency band) change. No, if only the router’s placement is adjusted (same house, Wi-Fi unchanged).
What should I do if the smart plug turns on/off automatically or goes offline unexpectedly?
First, ensure your Wi-Fi connection is not interrupted. Then check if any timers or schedules are set for the plug.
About HBN: A direct distributor of premium quality home improvement products. We strive to provide better products and after-sales service to help every customer's life easier and more convenient.
Our Products: indoor & outdoor smart plug, remote outlet, mini fridge and string lights.
Outdoor remote outlet
Heavy Duty 3-Prong Outlet
Remote Control Outlet
Indoor smart plug
outlet timer
Why did my phone connection fail?
Only supports 2.4GHz Wi-Fi, 5GHz is not compatible.
?If your router only has 5GHz,the device won't connect.
How to connect with Alexa?
Use Alexa App or Computer to set up your Alexa.
In the menu bar,go to"Skills" and search for "BN-HUB". Enable Skill, then type in your login info from your app account to finish.
Why can't I voice control the plug with my Alexa / Google?
Make sure the smart plug is connected successfully on the BN-HUB app.Ensure that they are working well by testing to see if you can turn the plug on and off through the app.
Do I need to reconfigure my smart plug after changing the router?
Yes, if Wi-Fi parameters (name, password, frequency band) change. No, if only the router’s placement is adjusted (same house, Wi-Fi unchanged).
What should I do if the smart plug turns on/off automatically or goes offline unexpectedly?
First, ensure your Wi-Fi connection is not interrupted. Then check if any timers or schedules are set for the plug.