How to set up the lock?
Download the "Tuya Smart" app, enable Bluetooth, enter the initial password 123456, wake up the lock, connect to tuya, and then add a password. The entire process takes approximately 2 minutes.
Can it store more than one password?
Yes, NexusLab padlock can store up to 10 unique passwords
Why does the battery show as empty after just a few uses?
The unlock process drains the 2032 battery quickly due to high power use. This triggers a low battery warning, but the battery isn't dead. After resting, the voltage recovers and the display returns to normal.
Can we see users' usage data?
No. All user usage data is encrypted in real time. Our system has no permission for us to view it, and data access requires multiple audits. Our staff cannot access or view any user usage data at all times.
Are there any additional fees, such as platform software subscription fees?
There are no additional fees of any kind, and no monthly software subscription fees are required.
NexusLab Padlock Line
 NexusLab Password Padlock |  NexusLab Heavy Duty Padlock |  NexusLab Fingerprint Padlock |
|---|---|---|
IP67 Waterproof
| IP67 Waterproof Fingerprints + Key*2 + TT APP + Rechargeable (Typ-c) | IP67 Waterproof
|
Steel A3 + Zinc Alloy
| Steel A3 + Zinc Alloy
| Steel A3 + Zinc Alloy
|
Secure the Future, Unlock Possibilities
Established in 2021, NexusLab has quickly recognized the potential of the smart padlock industry. We specialize in technological locking devices, developing high-quality products like our smart lock with precise password and fingerprint systems. Our mission is to integrate tech convenience and security into locks, enhancing every household's safety and convenience in this intelligent era.
Smart PadLock Product Series
Is the quality of our products outstanding?
Absolutely, our smart locks ensure top-notch quality using advanced tech and strict production controls for a safe, convenient experience. We're confident in our products, offering a 200-day return policy.
Our mission and vision?
Our mission is to use cutting-edge technology for top home security. We aim to be a global leader in smart locks for safety and convenience.
Secure the Future, Unlock Possibilities
Established in 2021, NexusLab has quickly recognized the potential of the smart padlock industry. We specialize in technological locking devices, developing high-quality products like our smart lock with precise password and fingerprint systems. Our mission is to integrate tech convenience and security into locks, enhancing every household's safety and convenience in this intelligent era.
Smart PadLock Product Series
Is the quality of our products outstanding?
Absolutely, our smart locks ensure top-notch quality using advanced tech and strict production controls for a safe, convenient experience. We're confident in our products, offering a 200-day return policy.
Our mission and vision?
Our mission is to use cutting-edge technology for top home security. We aim to be a global leader in smart locks for safety and convenience.
How to set up the lock?
Download the "Tuya Smart" app, enable Bluetooth, enter the initial password 123456, wake up the lock, connect to tuya, and then add a password. The entire process takes approximately 2 minutes.
Can it store more than one password?
Yes, NexusLab padlock can store up to 10 unique passwords
Why does the battery show as empty after just a few uses?
The unlock process drains the 2032 battery quickly due to high power use. This triggers a low battery warning, but the battery isn't dead. After resting, the voltage recovers and the display returns to normal.
Can we see users' usage data?
No. All user usage data is encrypted in real time. Our system has no permission for us to view it, and data access requires multiple audits. Our staff cannot access or view any user usage data at all times.
Are there any additional fees, such as platform software subscription fees?
There are no additional fees of any kind, and no monthly software subscription fees are required.
