



Why did my phone connection fail?
Only supports 2.4GHz Wi-Fi, 5GHz is not compatible.
?If your router only has 5GHz,the device won't connect.
How to connect with Alexa?
Use Alexa App or Computer to set up your Alexa.
In the menu bar,go to"Skills" and search for "BN-HUB". Enable Skill, then type in your login info from your app account to finish.
Why can't I voice control the plug with my Alexa / Google?
Make sure the smart plug is connected successfully on the BN-HUB app.Ensure that they are working well by testing to see if you can turn the plug on and off through the app.
Do I need to set up the device again if I changed my router?
Yes,you must set up the smart plug again if there are any changes to the current Wi-Fi status.There is no need to set the device up again if you are just changing the placement of the router in the same house.
Why does it turns on/off or comes offline surprisingly?
Make sure your connection to the Wi-Fi is not interrupted. Check to see if there were any timers/schedules set for the plug.




Why did my phone connection fail?
Only supports 2.4GHz Wi-Fi, 5GHz is not compatible.
?If your router only has 5GHz,the device won't connect.
How to connect with Alexa?
Use Alexa App or Computer to set up your Alexa.
In the menu bar,go to"Skills" and search for "BN-HUB". Enable Skill, then type in your login info from your app account to finish.
Why can't I voice control the plug with my Alexa / Google?
Make sure the smart plug is connected successfully on the BN-HUB app.Ensure that they are working well by testing to see if you can turn the plug on and off through the app.
Do I need to set up the device again if I changed my router?
Yes,you must set up the smart plug again if there are any changes to the current Wi-Fi status.There is no need to set the device up again if you are just changing the placement of the router in the same house.
Why does it turns on/off or comes offline surprisingly?
Make sure your connection to the Wi-Fi is not interrupted. Check to see if there were any timers/schedules set for the plug.




























