2. What should I do if I find that there is NO USB receiver/accessories/mouse in the package? The USB receiver is in a separate transparent bag. Lost receiver? We'll replace it FREE! You can click on the store and call our staff immediately.
3. Why are the multimedia shortcut keys NOT working properly when I use them on my Mac? Unfortunately, the shortcut keys of the wireless keyboard are not compatible with Mac OS and iOS systems. We are working hard to solve this problem. Thank you for your support and understanding.
4. Why is the color of the keyboard I received different from what I ordered? Surprise! You've received a special Collector's Edition color! Please call our staff immediately. You'll receive a brand new product in the color of your choice yours to keep at no extra cost.
5. What is included in the package? Are there batteries inside? Batteries not included. The package contains: 1 keyboard, 1 mouse, 1 USB receiver, 1 wrist rest, and 1 manual.
Hot Pink Wireless Keyboard and Mouse Combo 1. If I encounter a problem while using the product, how should I solve it? 2. What should I do if I find that there is NO USB receiver/accessories/mouse in the package? 3. Why are the multimedia shortcut keys NOT working properly when I use them on my Mac? 4. Why is the color of the keyboard I received different from what I ordered? 5. What is included in the package? Are there batteries inside?