What operating system does support?

The Brother Label Printer QL-820NWB is compatible with Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows Server 2008/2012, and Mac OS X 10.10.5 - 10.12.x.

Is this item new and what's included?

not sure what you mean by new, new model? it included USB cable, 2 different size of starting labels

Questions & Answers: Brother Label Printer Black/White Plastic QL-820NWB

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Brother
Item#: 330-0006-00036
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Brother Label Printer Black/White Plastic QL-820NWB

Convenient, fast labels in or out of the office
Fast print speeds at up to 110 labels per minute
Wireless, Ethernet and Bluetooth interfaces for convenient and flexible connectivity
USB interface connects to other peripherals
Connects via app to print from mobile devices

$259^.99 –