Question 1

HP ENVY x360 Model Dark Ash Silver No Color?

Accepted Answer

Hi there.

This is the one for the dark Ash color.

Thank you.
Have a great day!
-AA

Question 2

How long does the battery last on average use?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.  
Battery life:
Up to 10 hours and 30 minutes (mixed usage)
Up to 8 hours (video playback)
Up to 7 hours (wireless streaming)

Thank you, 
Newegg Support

Question 3

Which pen works with this model?

Accepted Answer

I use the Wacom Bamboo, it works great. I just bought a replacement at B B and the price was down from $80 to $40.  Keeps me from having to buy and carry around a powerpoint clicker too!

Question 4

What does factory refurbished entail?

Accepted Answer

They differ from other refurbished products because they are restored by and to the exact specifications of the manufacturing company. It comes with the advantage of the factory warranty. They have been returned for different reasons: used in test fields, in sales displays, and cancellations. In the United States for example there is a law that requires that products can't be put on the market a second time as new, even if it is aesthetically and functionally new.

Question 5

It comes with the pen?

Accepted Answer

mine did not come with a pen :(

Questions & Answers