My wireless gaming headset won’t charge. What should I do?
Make sure the charging cable is firmly inserted—you should hear a “click.” A red light means it’s charging. If there’s no light or the issue continues, please reach out through your order page for further assistance.
Can I use this headset on my Xbox?
Only the 3.5mm wired mode is compatible with Xbox Series X/S, while all other Xbox models are not supported.
How long does it take to fully charge the headset, and how long does it last on a single charge?
It takes just 2.5 hours to fully charge and provides up to 45 hours of continuous use.
I have a larger head—will this headset fit comfortably?
Yes. Our headset is ergonomically designed based on lab-tested proportions and the golden ratio to accommodate larger head sizes without pinching your ears.
What happens if something goes wrong with the product?
You’re fully covered — we provide 24/7 online support, a 45-day hassle-free return or exchange window, a one-year after-sales support, and lifetime access to technical assistance.
My wireless gaming headset won’t charge. What should I do?
Make sure the charging cable is firmly inserted—you should hear a “click.” A red light means it’s charging. If there’s no light or the issue continues, please reach out through your order page for further assistance.
How low is the latency for competitive gaming?
With our proprietary low-latency wireless chipset, you get sub-20 ms audio latency—perfect for FPS, MOBA, and battling on e-sports stages.
How long does it take to fully charge the headset, and how long does it last on a single charge?
It takes just 2.5 hours to fully charge and provides up to 45 hours of continuous use.
I have a larger head—will this headset fit comfortably?
Yes. Our headset is ergonomically designed based on lab-tested proportions and the golden ratio to accommodate larger head sizes without pinching your ears.
What happens if something goes wrong with the product?
You’re fully covered — we provide 24/7 online support, a 45-day hassle-free return or exchange window, a one-year after-sales support, and lifetime access to technical assistance.