The Business Expert collection provides organizations with the broadest and deepest content coverage available for business and professional development. The content covers training for the most critical challenges businesses and organizations are facing today including leadership development, business acumen, building teams and relationships, self-management, and effective communication.
This is an Online ANYTIME course library and includes multiple individual online courses. The course library will be available for 1 year from the date of purchase. Online ANYTIME gives you access to a self-paced training solution that uses the same core course content as our world-renowned Instructor-Led Training.
What's Included in the Course Collection
- Abbreviating, Capitalizing, and Using Numbers
- Accounting for Stock Transactions
- Achieve Productivity in Your Personal Life
- Acting with Diplomacy and Tact
- Activities and Tools Used for Business Analysis
- Administrative Support: Developing Your Essential Skills
- Administrative Support: Interacting Effectively with Colleagues
- Aligning Goals and Priorities to Manage Time
- Aligning Unit Goals and Imperatives
- Analytical Techniques Used for Business Analysis
- Analyzing Risk (PMBOK® Guide Sixth Edition)
- Anger Management Essentials: Managing and Controlling Anger
- Applicant Screening: The First Step in Hiring the Best
- Applying Value Stream Mapping in Lean Business
- Assessing Your Organization's Risks
- Assessing Your Own Leadership Performance
- Audience and Purpose in Business Writing
- Avoid Procrastination by Getting Organized Instead
- Basic Accounting Concepts for Non-financial Professionals
- Basic Budgeting for Non-financial Professionals
- Basic Presentation Skills: Creating a Presentation
- Basic Presentation Skills: Delivering a Presentation
- Basic Presentation Skills: Planning a Presentation
- Basic Probability and Statistical Distributions in Six Sigma
- Basic Six Sigma Statistics
- Business Analysis: Verify and Validate Requirements
- Business Continuity Programs
- Business Law Basic Concepts
- Business Management and Strategy: HR and the Strategic Planning Process
- Business Management and Strategy: HR Functions and Roles
- Business Management and Strategy: The HR Function and Business Environment
- Capturing the Attention of Senior Executives
- Capturing, Analyzing, and Using Project Lessons Learned
- Career and Family Challenges for Women Leaders
- Certified Business Analysis Professional
- Choosing and Preparing Your Delegate
- Choosing and Using the Best Solution
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Choosing to Lead as a Woman
- Cisco Webex Meetings: Organizing & Hosting Meetings
- Cisco Webex Teams: Using the Collaboration Tools
- Clarity and Conciseness in Business Writing
- Classifying and Collecting Data
- Coaching Techniques That Inspire Coachees to Action
- Common DFSS Methodologies, Design for X, and Robust Designs
- Communicating Effectively with Customers
- Define and Sequence Activities (PMBOK® Guide Sixth Edition)
- Defining a Project Scope and Team
- Defining Alternative Solutions to a Problem
- Delivering a Difficult Message with Diplomacy and Tact
- Design for Six Sigma and FMEA
- Design of Experiments in Six Sigma
- Designing a Customer Service Strategy
- Designing, Conducting, and Analyzing Experiments in Six Sigma
- Detecting and Dealing with Performance Problems
- Determining Process Performance and Capability in Six Sigma
- Determining Requirements by Listening to the Voice of the Customer in Six Sigma
- Develop and Manage Resources (PMBOK® Guide Sixth Edition)
- Develop the Project Schedule (PMBOK® Guide Sixth Edition)
- Developing a Growth Mind-set
- Developing a Personal Accountability Framework
- Developing a Plan to Further Your Career
- Developing a Successful Team
- Developing a Team of Creative Gurus
- Developing an Effective Business Case
- Developing Emotional Intelligence
- Developing Your Business Acumen
- Developing Your Business Ethics
- Difficult People: Can't Change Them, so Change Yourself
- Finding Your Bearings as a Project Manager
- First Time Manager: Challenges
- First Time Manager: Meeting Expectations
- FMEA and Design for Six Sigma
- FMEA and Other Nonstatistical Analysis Methods in Six Sigma
- Focusing on the Bottom Line as an Employee
- Forging Ahead with Perseverance and Resilience
- Forming Peer Relationships and Alliances at Work
- Fostering Mentoring Relationships
- Fundamentals of Business Storytelling
- Fundamentals of Lean and Six Sigma and their Applications
- Fundamentals of Organizational Behavior for the Individual
- Gaining a Positive Perspective on Feedback
- Gaining Insight through Organizational Awareness
- Gauging Your Leadership Performance
- Gauging Your Organization's High-performing Potential
- Gender and Leadership
- Getting the Big Picture by Defining the Project's Scope and Team
- Getting the Details Right: Spelling Basics
- Getting to the Root of a Problem
- Getting What You Expect from Your Delegate
- Getting Your Career on the Right Track
- Getting Your Pitch Heard
- Introduction to Hypothesis Testing and Tests for Means in Six Sigma
- Introduction to Project Management (PMBOK® Guide Fifth Edition)
- Introduction to Sales
- Introduction to Workplace Ethics
- Inventory Management: Aligning Inventory with Production and Demand
- Investigating Arguments
- IT Project Management Essentials: Executing IT Projects
- IT Project Management Essentials: Introduction to IT Project Management
- ITIL ® Operational Support & Analysis
- ITIL® 2011 Edition Foundation: Continual Service Improvement
- ITIL® 2011 Edition Foundation: Introduction to Service Operation
- ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
- ITIL® 2011 Edition Foundation: Service Design Fundamentals
- ITIL® 2011 Edition Foundation: Service Design Processes
- ITIL® 2011 Edition Foundation: Service Operation Processes
- ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
- ITIL® 2011 Edition Foundation: Service Strategy Processes
- ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
- ITIL® 2011 Edition OSA: Function Activities
- ITIL® 2011 Edition OSA: Incident Management Interactions
- Leading a Cross-functional Team
- Leading by Motivating
- Leading Teams: Building Trust and Commitment
- Leading Teams: Dealing with Conflict
- Leading Teams: Developing the Team and its Culture
- Leading Teams: Establishing Goals, Roles, and Guidelines
- Leading Teams: Fostering Effective Communication and Collaboration
- Leading Teams: Launching a Successful Team
- Leading Teams: Managing Virtual Teams
- Leading Teams: Motivating and Optimizing Performance
- Leading through Inspiration
- Leading through Positive Influence
- Leading Your Team through Change
- Lean and Six Sigma
- Lean Improvement Methods and Implementation Planning in Six Sigma
- Lean Principles and Six Sigma Projects
- Lean Principles in Six Sigma Projects
- Lean Tools and FMEA
- Lean Tools and FMEA in Six Sigma
- Lean Tools for Process Control in Six Sigma
- Learning from Failure
- Leveraging Emotional Intelligence
- Listening Essentials: Improving Your Listening Skills
- Listening Even When it's Difficult to Listen
- Navigating Other People's Emotions
- Navigating the Workplace with Emotional Intelligence
- Navigating through Changes and Conflicts in Projects
- Navigating Your Own Emotions
- Negotiating the Best Solution
- Negotiating Well and Going for the Close
- New Project Manager Essentials
- Operations Management Functions and Strategies
- Optimizing Operations Using Demand Forecasting and Capacity Management
- Organization and HR: Employee Relations
- Organization and HR: Organizational Effectiveness and Development
- Organization and HR: Structure of the HR Function
- Organization and HR: Workforce Management and Using Technology and Data
- Organizational Goals and Six Sigma
- Organizations Change So Get Ready
- Organize Your Physical and Digital Workspace
- Organizing Your E-mail
- Outwitting Your Cognitive Bias
- Overcoming Unconscious Bias in the Workplace
- Overcoming Your Own Unconscious Biases
- Overview of the ITIL® Service Lifecycle
- Overview of the Scrum Development Process
- Perform Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)
- Performance Appraisal Essentials: Planning for Appraisals
- Performance Metrics for Six Sigma
- Personal Power and Credibility
- Personal Productivity Improvement: Managing Tasks and Maximizing Productivity
- Personal Productivity Improvement: Managing Your Workspace
- Personal Skills for Effective Business Analysis
- Perspectives for Effective Business Analysis
- Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
- Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
- Plan and Manage Communications (PMBOK® Guide Sixth Edition)
- Planning an Effective Performance Appraisal
- Planning an Effective Presentation
- Planning and Controlling the Project Schedule
- Planning Business Analysis Communication and Monitoring
- Planning for Skills Needs and Managing Performance
- Planning Meetings Fit for Purpose
- Planning Project Quality (PMBOK® Guide Fifth Edition)
- Planning Quality Management (PMBOK® Guide Sixth Edition)
- Planning Risk Management (PMBOK® Guide Sixth Edition)
- Six Sigma Business Case, Project Charter, and Tools
- Six Sigma Control Charts
- Six Sigma Control Tools and Documentation
- Six Sigma Correlation, Regression, and Hypothesis Testing
- Six Sigma Cycle-time Reduction and Kaizen Blitz
- Six Sigma Data Classification, Sampling, and Collection
- Six Sigma Design of Experiments
- Six Sigma Exploratory Data Analysis
- Six Sigma Hypothesis Testing Fundamentals
- Six Sigma Hypothesis Tests for Variances and Proportions
- Six Sigma Management and Planning Tools
- Six Sigma Measurement System Analysis
- Six Sigma Measurement Systems Analysis
- Six Sigma Measurement Systems and Metrology
- Six Sigma Performance Metrics
- Six Sigma Probability and Statistical Distributions
- Six Sigma Process and Performance Capability Measurement
- Six Sigma Process Control Tools
- Six Sigma Process Documentation and Analysis
- Six Sigma Project Identification
- Six Sigma Project Management Essentials
- Six Sigma Project Selection, Roles, and Responsibilities
- Telling a Business Story
- TestPrep ITIL 4 Foundation
- TestPrep ITIL Foundation
- TestPrep PMI Agile Certified Practitioner
- TestPrep PRINCE2 2017 Foundation
- TestPrep Professional in Human Resources (PHR)
- Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma
- The Aerospace & Defense Industry Overview: Version 2
- The Agriculture Industry Overview: Version 4
- The Art and Science of Communication
- The Art of Staying Focused
- The Automotive Industry Overview: Version 4
- The BA Elicitation and Collaboration Knowledge Area
- The BA Planning and Monitoring Knowledge Area
- The Basics of Marketing
- The Benefits and Challenges of Engaging Employees
- The Biotechnology Industry Overview: Version 2
- The Broadcasting & Entertainment Industry Overview: Version 2
- The Building Blocks of Building Trust
- The Capital Markets Industry Overview: Version 2
- The Chemicals Industry Overview: Version 2
- The Consumer Electronics Industry Overview: Version 2
- Using Communication Strategies to Bridge Cultural Divides
- Using E-mail and Instant Messaging Effectively
- Using Feedback to Improve Team Performance
- Using Lean Control Tools and Maintaining Controls in Six Sigma
- Using Lean to Improve Flow and Pull
- Using Lean to Perfect Organizational Processes
- Using Lean to Reduce Waste and Streamline Value Flow
- Using Performance Appraisals to Advance Your Career
- Using Punctuation Marks
- Using Strategic Thinking to Consider the Big Picture
- Using the Parts of Speech
- Validate and Control Scope (PMBOK® Guide Sixth Edition)
- Administrative Support: Projecting a Positive Professional Image
- Administrative Support: Working in Partnership with Your Boss
- Adopting PRINCE2® for your Project Environment (2017 Update)
- Advanced HR Management: Competencies for Senior HR Professionals Part I
- Advanced HR Management: Competencies for Senior HR Professionals Part II
- Advanced Human Resources Management: People and Organization
- Advanced Human Resources Management: Workplace and HR Strategy
- Basics of Hypothesis Testing and Tests for Means in Six Sigma
- Basics of Six Sigma Project Management
- Be Liked and Respected in the Workplace
- Beating Procrastination by Boosting Your Creativity and Drive
- Become a Great Listener
- Becoming a Successful Collaborator
- Becoming an Accountable Professional
- Becoming an Inspirational Leader
- Becoming More Professional through Business Etiquette
- Becoming Your Own Best Boss
- Being a Fair and Caring Manager
- Being a Receptive Communication Partner
- Being a Responsible Corporate Digital Citizen
- Being an Effective Manager When Times Are Tough
- Being an Effective Team Member
- Being an Effective Team Member
- Big Data Fundamentals
- Big Data Interpretation
- Bridging the Diversity Gap
- Building a Leadership Development Plan
- Building Career Development Programs and Succession Planning
- Building Innovation Cultures and Leaders
- Building Personal Power through Influence
- Building Rapport with Your Boss
- Communicating Vision to Your Employees
- Communicating with Confidence
- Communicating with Professionalism and Etiquette
- Communication Challenges: Navigating Choppy Waters
- Communication Methods that Make Sense â€" and Make Your Point
- Communication Skills
- Communication, Changes, and Documentation
- Compensation and Benefits: Managing Policies, Programs, and Activities
- Compensation and Benefits: Organizational Responsibilities
- Compensation and Benefits: Regulations, Strategies, and Needs Assessment
- Competitive Marketing Strategies: Analyzing Your Organization
- Comprehending Financials: A Guide to Financial Statements
- Conducting an Effective Hiring Interview
- Conflict, Stress, and Time Management
- Confronting Workplace Conflict
- Confronting Your Assumptions
- Conquering the Challenges of Public Speaking
- Contributing as a Virtual Team Member
- Control the Project Schedule (PMBOK® Guide Sixth Edition)
- Controlling Conflict, Stress, and Time in a Customer Service Environment
- Controlling Project Work and Closing
- Difficult People: Strategies to Keep Everyone Working Together
- Difficult People: Why They Act That Way and How to Deal with Them
- Distribution and E-Marketing Ethics in the Marketing Mix
- Do We Have a Failure to Communicate?
- Documentation and Criteria Used for Business Analysis
- Editing and Proofreading Business Documents
- Effective Stakeholder Communications for IT Professionals
- Effective Team Communication
- Effective Team Communication
- Effectively Directing and Delegating as a Manager
- Elements of a Cohesive Team
- Embracing a Customer-obsessed Mentality
- Embracing Agile at Scale
- Emotional Intelligence: Building Self-Management Skills
- Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution
- Employee and Labor Relations: Employment Regulations and Organizational Programs
- Employee and Labor Relations: Unions and Collective Bargaining
- Enabling Business Process Improvement
- Encouraging Team Communication and Collaboration
- Ensuring Delivery of Value and Quality in Agile Projects
- Google Hangouts Meet: Using Hangouts Meet on the Web
- Handling Difficult Conversations Effectively
- Handling Team Conflict
- Having a Difficult Conversation
- Helping Customers Find You
- Hitting the Recruitment Bull's-eye
- How Culture Impacts Communication
- How to Manage Difficult Conversations
- HR Competencies: Business Acumen and Relationship Management
- HR Competencies: Consultation and Critical Evaluation
- HR Competencies: Global and Cultural Effectiveness and Communication
- HR Competencies: Leadership and Ethical Practice
- Human Resource Development: Employee Training
- Human Resource Development: Performance Appraisal and Talent Management
- Human Resource Development: Regulations and Organizational Development
- Human Resource Strategy Management: Business and HR Strategy
- Human Resource Strategy Management: Strategic Planning
- Human Resources Core Knowledge: Functions and Activities
- Human Resources Core Knowledge: Skills, Concepts, and Tools
- Human Resources Core Knowledge: Skills, Concepts, and Tools (Retired)
- ITIL® 2011 Edition OSA: Introduction to Access Management
- ITIL® 2011 Edition OSA: Introduction to Event Management
- ITIL® 2011 Edition OSA: Introduction to Functions
- ITIL® 2011 Edition OSA: Introduction to Incident Management
- ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
- ITIL® 2011 Edition OSA: Introduction to Problem Management
- ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
- ITIL® 2011 Edition OSA: Introduction to the Service Desk
- ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
- ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
- ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
- ITIL® 2011 Edition OSA: Technology and Implementation Considerations
- ITIL® 2011 Edition Overview: Certification and Benefits
- ITIL® 2011 Edition Overview: Creating a Service Culture
- ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Key Concepts of Service Management
- Maintaining a Cohesive Multigenerational Workforce
- Make the Time You Need: Get Organized
- Making an Impact with Non-verbal Communication
- Making Change Stick
- Manage and Control Quality (PMBOK® Guide Sixth Edition)
- Management & Leadership Essentials
- Management and Planning Tools for Six Sigma
- Management Essentials: Confronting Difficult Employee Behavior
- Management Essentials: Directing Others
- Management Essentials: Managing a Diverse Team
- Management of People: Employee Engagement
- Management of People: Learning and Development
- Management of People: Talent Acquisition and Retention
- Management of People: Total Rewards
- Managing a Project to Minimize Risk and Maximize Quality
- Managing Employee Development
- Managing for Cross-functionality
- Managing for Operational Excellence
- Managing in a Crisis
- Managing Motivation during Organizational Change
- Managing Multigenerational Employees
- Managing Pressure and Stress to Optimize Your Performance
- PRINCE2® Project Quality Planning and Control (2009-aligned)
- PRINCE2® Project Start Up, Initiation, and Direction (2009-aligned)
- PRINCE2® Start, Direct, and Initiate Projects (2017 Update)
- Probability and Probability Distributions in Six Sigma
- Process and Performance Capability Measurement in Six Sigma
- Process Documentation and Analysis in Six Sigma
- Process Flow Metrics and Analysis Tools for Six Sigma
- Procrastination: Admitting it is the First Step
- Procurement Management (PMBOK® Guide Sixth Edition)
- Procurement Planning (PMBOK® Guide Sixth Edition)
- Product Management: An Overview
- Product Management: Building a Product Roadmap and Agile Product Management
- Product Management: Building a Product Strategy
- Product Management: Communication for Product Managers
- Product Management: Competitive and Market Analytics for Product Managers
- Product Management: Create a Go-to-Market Plan
- Product Management: Customer Development for Product Managers
- Product Management: Design and Run Experiments for Product Managers
- Product Management: Market Research Basics
- Product Management: Metrics for Product Managers
- Product, Pricing, and Promotion in the Marketing Mix
- Professional in Human Resources: Business Environment
- Professional in Human Resources: Business Planning
- Professional in Human Resources: Introduction to PHR® Exam
- Professional in Human Resources: PHR® Exam Summary
- Project Changes and Closing (PMBOK® Guide Sixth Edition)
- Project Documents and Terminology
- Project Fundamentals (PMBOK® Guide Sixth Edition)
- Project Initiation and Planning (PMBOK® Guide Sixth Edition)
- Project Management Fundamentals
- Project Management Introduction (PMBOK® Guide Sixth Edition)
- Project Management Practical Exercises
- Project Planning Documents
- Project Selection and Initiation
- Prospecting: Panning for Sales Gold
- Proven Techniques for Technical Communication
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Providing Telephone Customer Service
- Public Speaking Strategies: Preparing Effective Speeches
- Quality and Procurement Planning
- Six Sigma Project Team Dynamics and Performance
- Six Sigma Root Cause Analysis and Waste Elimination
- Six Sigma Statistical Process Control Basics
- Six Sigma Statistics and Graphical Presentation
- Six Sigma Strategic Planning and Deployment
- Six Sigma Team Basics, Roles, and Responsibilities
- Six Sigma Team Dynamics and Training
- Six Sigma Team Dynamics, Roles, and Success Factors
- Six Sigma Team Facilitation and Leadership
- Six Sigma Techniques for Improvement
- Six Sigma Voice of the Customer
- Six Sigma: Identifying Projects
- Six Sigma: Metrics
- Six Sigma: Project Management Basics
- The Customer Service Representative (CSR)
- The Discovery Meeting: Starting Off on the Right Foot
- The Education Industry Overview: Version 2
- The Effects of Environmental Change on Business
- The Essentials for Anger Management
- The Federal Government Industry Overview: Version 4
- The First Steps in Negotiating
- The Food and Beverage Industry Overview: Version 4
- The Health Care Industry Overview: Version 4
- The Information Technology Industry Overview: Version 4
- The Insurance Industry Overview: Version 4
- The Manufacturing Industry Overview: Version 4
- The Many Approaches to Facing Workplace Conflict
- The Oil and Gas Industry Overview: Version 4
- The People and Planning in Marketing
- The Pharmaceutical Industry Overview: Version 5
- The Process Groups (PMBOK® Guide Sixth Edition)
- The Reality of Being a First-time Manager
- The Requirements Life Cycle Management Knowledge Area
- The Role of Ethics in Project Management
- Vendor Management for Technology Professionals
- Verifying and Building on Creative Ideas
- Voice of the Customer in Six Sigma
- Women in Leadership: Building Your Infrastructure for Leadership
- Workforce Planning and Employment: Employment Legislation
- Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies
- Workforce Planning and Employment: Recruitment Strategies
- Workforce Planning and Employment: Sourcing and Selecting Candidates
- Working Out and Through Conflict
- Working with Difficult People: Dealing with Micromanagers
- Working with Difficult People: How to Work with Aggressive People
- Agile Key Exam Concepts
- Agile Planning
- Agile Principles and Methodologies
- Agile Principles, Methodologies, and Mindset
- Agile Project Planning
- Agile Project Scheduling and Monitoring
- Agile Stakeholder Engagement and Team Development
- Building the Foundation for an Effective Team
- Building Your Presentation
- Building Your Professional Network
- Business Analysis Activities and Tools
- Business Analysis Analytical Techniques
- Business Analysis and RADD: Design Definition
- Business Analysis and RADD: Requirements Definition
- Business Analysis and Requirements Life Cycle Management
- Business Analysis and Solution Evaluation
- Business Analysis and Strategy Analysis
- Business Analysis Competencies: Personal Skills
- Business Analysis Documentation and Criteria
- Business Analysis Elicitation and Collaboration
- Business Analysis Overview
- Business Analysis Perspectives
- Business Analysis Planning and Monitoring
- Business Analysis Professional Effectiveness Competencies
- Business Analysis Requirements Elicitation
- Business Analysis Requirements Management and Communication
- Business Analysis: Enterprise Analysis
- Business Analysis: Introduction to Requirements Analysis
- Business Analysis: Solution Assessment and Validation
- Building Personal Power through Influence
- Building Rapport with Your Boss
- Core PMI® Values and Ethical Standards
- Create Work Breakdown Structure (PMBOK® Guide Fifth Edition)
- Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
- Creating a Plan for Performance Management
- Creating a Project Budget (PMBOK® Guide Sixth Edition)
- Creating a Project Schedule and Budget
- Creating and Sustaining a Customer-focused Organization
- Creating and Using Control Charts in Six Sigma
- Creating Well-constructed Sentences
- Cultivating Relationships with Your Peers
- Customer Advocacy: Supporting Customer Advocacy
- Customer Interactions
- Customer Service in the Field
- Customer Service Processes and Procedures
- Cycle Time Reduction and Kaizen in Six Sigma
- Data Analysis and Root Cause Analysis in Six Sigma
- Data Classification, Sampling, and Collection in Six Sigma
- Data Types, Sampling, Collection, and Measurement in Six Sigma
- Dealing with Customer Service Incidents and Complaints
- Define and Sequence Activities (PMBOK® Guide Fifth Edition)
- Controlling Project Work and Closing
- Ensuring Onboarding Success
- Ensuring Successful Presentation Delivery
- Establishing Effective Virtual Teams
- Establishing Self-confidence for Life
- Establishing Team Goals and Responsibilities
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Ethical Standards and PMI® Core Values
- Ethics and Project Management
- Facilitating Sustainable Change
- Facing and Resolving Conflict in the Workplace
- Facing Challenges as a First-time Manager
- Facing Confrontation in Customer Service
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Facing Virtual Team Challenges
- Final Exam: Certified Business Analysis Professional (CBAP) - BABOK V2.0 aligned
- Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned)
- Final Exam: Interpersonal Communication
- Final Exam: Six Sigma Black Belt (2007 BOK): Team Management
- Financial Statement Analysis for Non-financial Professionals
- Finding and Nurturing a Mentor Relationship
- Finding the Quality in Your Data
- Hypothesis Tests for Variances and Proportions in Six Sigma
- Identifying Risk (PMBOK® Guide Sixth Edition)
- Identifying Risks in Your Organization
- Identifying Six Sigma Projects
- Impact on Stakeholders and Benchmarking for Six Sigma
- Implementing and Sustaining Change
- Implementing Transformational HR
- Improving Your Memory Skills
- Improving Your Reading Speed and Comprehension
- Improving Your Technical Writing Skills
- Individual Behavior in Organizations
- Influence Others with Political Savvy
- Influencing through Positive Leadership
- Interacting with Customers
- Interpersonal Communication that Builds Trust
- Interpersonal Communication: Being Approachable
- Interpersonal Communication: Communicating Assertively
- Interpersonal Communication: Communicating with Confidence
- Interpersonal Communication: Listening Essentials
- Interpersonal Communication: Targeting Your Message
- Introduction to Business Analysis
- Introduction to Business Analysis and Essential Competencies
- Introduction to Business Analysis Planning
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: The Guiding Principles
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Service Value System
- ITIL® Continual Service Improvement
- ITIL® Service Design Concepts
- ITIL® Service Design Processes
- ITIL® Service Operation Concepts
- ITIL® Service Operation Processes
- ITIL® Service Strategy Concepts
- ITIL® Service Strategy Processes
- ITIL® Service Transition Concepts and Processes
- Keeping Business Calls Professional
- Keeping Top Performers Challenged
- Keeping Your Coachee Committed and Accountable
- Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
- Keeping Your Skillset Current in the Digital Economy
- Key Accounting Concepts and Principles
- Key Elements of Business Execution
- Knowing When to Take Strategic Risks
- Leadership Essentials: Building Your Influence as a Leader
- Leadership Essentials: Communicating Vision
- Leadership Essentials: Leading with Emotional Intelligence
- Managing Project Work (PMBOK® Guide Sixth Edition)
- Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
- Managing the Unique Needs of Exper ts
- Managing with a Cost-control Mindset
- Managing Your Company's Talent
- Managing Your Corporate Reputation Online
- Mastering Key Leadership Competencies
- Mastering the Details of a Project's Schedule and Budget
- Maximize Your Productivity by Managing Time and Tasks
- Measurement System Analysis in Six Sigma
- Measuring and Modeling Relationships between Variables in Six Sigma
- Measuring and Sustaining a Coachee's Performance
- Measuring Outcomes and Using KPIs
- Microsoft Teams: Communicating via the App
- Monitor Project Communications (PMBOK® Guide Sixth Edition)
- Monitoring and Improving Performance
- Motivating Your Employees
- Moving Beyond Gender Roles as a Leader
- Moving Forward with Change Planning
- Multi-vari Studies, Correlation, and Linear Regression in Six Sigma
- Multivariate Tools and Nonparametric Tests in Six Sigma
- Navigating Challenging Situations with Diplomacy and Tact
- Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
- PMP Practical Exercises (PMBOK® Guide Fifth Edition)
- Polishing Your Feedback Skills
- Polishing Your Skills for Excellent Customer Service
- Positive Atmosphere: Establishing a Positive Work Environment
- Positive Atmosphere: Establishing an Engaged Workforce
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Preparing and Implementing a Business Plan
- Preparing Financial Statements and Closing Accounts
- Preparing for Successful Sales
- Preventing Unhealthy Workplace Conflict
- PRINCE2® Control, Manage, and Close Projects (2017 Update)
- PRINCE2® Practitioner Exam Information
- PRINCE2® Project Control, Management, and Closure (2009-aligned)
- PRINCE2® Project Management Overview (2009-aligned)
- PRINCE2® Project Management Overview (2017 Update)
- PRINCE2® Project Planning and Risk Management (2009-aligned)
- PRINCE2® Project Planning and Risk Management (2017 Update)
- PRINCE2® Project Quality and Control (2017 Update)
- Quality Methodologies and Standards for Project Management
- RADD Knowledge Area: Part 1
- RADD Knowledge Area: Part 2
- Rapport Building in Customer Service
- Reaching Customers Digitally
- Reaching Goals Using Perseverance and Resilience
- Reaching Sound Conclusions
- Rebuilding Trust
- Recording, Posting, and Balancing the Books
- Redefining Yourself after Organizational Change
- Resolving Workplace Conflict
- Resource and Risk Planning
- Responding Effectively to Risks
- Responding to Risk (PMBOK® Guide Sixth Edition)
- Risk Management: Organizational Risk and Safety and Health Legislation
- Risk Management: Workplace Safety, Security, and Privacy
- Root Cause Analysis and Waste Elimination in Six Sigma
- Running Meetings in Better Directions
- Scope, Schedule and Cost Planning
- Self-improvement for Lifelong Success
- Sending E-mails to the Right People
- Sharing a Vision
- Six Sigma and Lean Foundations and Principles
- Six Sigma and Lean: Foundations and Principles
- Six Sigma and Organizational Goals
- Strategic HR for SPHR Exam Candidates Part II
- Strategic Product and Service Management
- Strategic Sales Planning
- Strategically Focused Project Management
- Strategies for Building a Cohesive Team
- Strategies for Communicating with Tact and Diplomacy
- Strategies for Managing Technical Teams
- Strategies for the Modern Public Relations Professional
- Supply Chain Management Basics: Cutting Costs and Optimizing Delivery
- Sustaining Six Sigma Improvements
- Tailoring PRINCE2® for your Project Environment (2009-aligned)
- Take a Deep Breath and Manage Your Stress
- Taking Action to Empower Employees
- Taking Effective and Professional Notes
- Taking Final Steps to Bring a Project to its Close
- Taking Stock of Your Work/Life Balance
- Taking the Lead with Workplace Motivation and Engagement
- Taking Your Team to the Next Level with Delegation
- Team and Customer Relationships
- Team Dynamics and Performance for Six Sigma Projects
- Telecommuting Basics:Â Maximizing Productivity as a Remote Employee
- The Solution Evaluation Knowledge Area
- The Strategy Analysis Knowledge Area
- The Telecommunications Industry Overview: Version 4
- The Utilities Industry Overview: Version 2
- The Value Proposition: Getting Your Pitch Right
- Thinking Strategically as a Manager
- Time Management: Planning and Prioritizing Your Time
- Transitioning from Technical Professional to Management
- Transitioning into a Project Management Role
- Troubleshooting and Closing the Project
- Troublesome Words and Phrases: Common Usage Mistakes in Writing
- Trust Building through Effective Communication
- Turning Objection into Opportunity during a Sales Call
- Uncovering and Utilizing Your Talents and Skills
- Understanding DOE and Planning Experiments in Six Sigma
- Understanding Unconscious Bias
- Unleashing Personal and Team Creativity
- Using Active Listening in Workplace Situations
- Using Basic Statistics and Graphical Methods in Six Sigma
- Using Business and Financial Measures in Six Sigma
- Working with Difficult People: How to Work with Manipulative People
- Working with Difficult People: How to Work with Negative People
- Working with Difficult People: How to Work with Procrastinators
- Working with Difficult People: Identifying Difficult People
- Workplace Conflict: Strategies for Resolving Conflicts
- Workplace Management: Corporate Social Responsibility
- Workplace Management: Employment Laws and Regulations
- Workplace Management: Global HR, Diversity, and Inclusion
- Workplace Management: Risk Management