How do I correct the stitches when the top and bottom are both to loose?..

You can look on you tube for videos on tension. Also, if the bobbin is not threaded correctly, that can cause tension problems as well. I know the manual covers it breifly. But it sounds as if both the upper and lower tension knob were chaneed from the factory settings. The manual will tell you where the default settings will be.

Questions & Answers: Brother XR9500PRW Project Runway Limited Edition Computerized Sewing Machine

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Brother XR9500PRW Project Runway Limited Edition Computerized Sewing Machine

140 Stitch Functions
Hard Cover Included
Needle Position Button
Brightly Lit LED Work Area
Full Assortment of Accessories
Jam Resistant Drop-in Top Bobbin
Super Easy Bobbin Winding System
Easy-to-use Needle Threading System
Free Arm for Sewing Cuffs and Sleeves
100 Unique Built-in Stitches, Including 8 Styles of 1-Step Auto-size Buttonholes

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