Hello, Does it work with both 120V and 240V?

Product label only indicates 120V, so I don't believe it works on 240V

is this a refurbished unit?

Hello, Thank you for contacting us with your question. The item is brand new. It will come closed in the original retail package with manufacturer seal. Normally, if the item was refurbished or open box it would be listed on the product page. Thank you, Newegg Support