





Are there any restrictions on different iOS systems?
Yes, For iOS 9.2 to iOS 12.4, only one-way import of photos and videos to Apple devices and the use of USB keyboards are supported. Word, Excel, and USB mouse operation are not supported. Full functionality is available for iOS 13 and above.
Why can’t it be used on my iPad pro/air?
Your external storage device must be formatted using APFS or exFAT. Encrypted drives are not supported, nor are NTFS formats. Please back up the files on the SD card and format the SD card to FAT32 format.
Q: Why is my Android phone not recognizing the card reader after I plug it in?
Please make sure the memory card is correctly inserted into the card reader. If photos or videos cannot be transferred, unplug the card reader and memory card and reconnect them.






Are there any restrictions on different iOS systems?
Yes, For iOS 9.2 to iOS 12.4, only one-way import of photos and videos to Apple devices and the use of USB keyboards are supported. Word, Excel, and USB mouse operation are not supported. Full functionality is available for iOS 13 and above.
Why can’t it be used on my iPad pro/air?
Your external storage device must be formatted using APFS or exFAT. Encrypted drives are not supported, nor are NTFS formats. Please back up the files on the SD card and format the SD card to FAT32 format.
Q: Why is my Android phone not recognizing the card reader after I plug it in?
Please make sure the memory card is correctly inserted into the card reader. If photos or videos cannot be transferred, unplug the card reader and memory card and reconnect them.



















