Question 1

want to make sure I am ordering the correct model?

Plantronics Savi W720 Multi-Device Wireless Headset System - US Warranty - Black

Accepted Answer

Dave, I bought this headset a while ago. this is headset is awesome. i've connected my avaya voip phone, cellphone, and computer to this headset. it's a great headset. if you connect your computer and your desk phone to this hold down the computer button and the phone button and you can share audio that's playing off your computer with person on the other line. this is a great headphone. i wouldn't use this headphone for playing games. the quality isn't the same

plantronics savi W720
plantronics dot com/us/product/savi-700?skuId=s

Question 2

Is this a wired headset or wireless?

Accepted Answer

It is a wireless headset.  There are multiple setting to balance power vs battery life for the headset.  The base part connects to your desk phone via a like a "Y" cable.  The base unit also connects to a small little ac adapter.  The base unit is the charger for the headset.  It is really nice.   I can't say how much I love it.   I use it with my cell phone and desk phone.  I do have it connected to my PC, but have never used it with Skype. The 
software supports all sorts of soft phones.

Question 3

is this new or refurbished? and does it come with a warranty?

Accepted Answer

Hello,

Thank you for contacting us with your question. The item is brand new. It will come closed in the original retail package with manufacturer seal. Normally, if the item was refurbished or open box it would be listed on the product page. This item comes with a 2 year manufacturer warranty.

Thank you, 
Newegg Support

Questions & Answers