Question 1

What is the difference between the W740-M model and the regular W740 model? I see vague indications of "Unlimited talk time"? Can someone clarify what advantage this would have for the end-user?

Accepted Answer

It's supposed to be more useable with Lync/Skype on Windows.  It does work fine, I use it with Skype for Business 2015 in Lync mode (company preference) all the time.  The mute button mutes my mic for the conference session (instead of being a separate mute, which is what it does when attached to the older Cisco phones).  I've never used the non-M version, so I don't know how it compares.  I don't recall the price being different, so if you use Skype or Lync I'd get the M version.  The unlimited talk time I think applies to both and is about the battery being replaceable while on a call.  The headset apparently has a small backup battery that allows the larger replaceable battery to be replaced without dropping a call.  When I say larger battery, I still mean one that fits inside the headset.  I just switch to my mobile headset when the battery on the 740M gets low.  The thing charges quick enough that it's only when I forget to put it down occasionally or spend half a day in meetings that it runs out.

Question 2

Does this product come with the Lifter for polycom IP 331 phone or will that be a separate purchase?

Accepted Answer

The picture is showing the headset only. If the description doesn't mention the lifter than it is not included. look for the bundled description of heaset and lifter to be sure.

Question 3

Will this work with a Toshiba Model #: DKT 3020?

Accepted Answer

If it is a phone or pc that supports bluetooth, then yes.
If it is a pc that is running a recent version of Windows, then yes.

Question 4

I need to take notes during a conference call by dictating to my computer using Dragon NaturallySpeaking software. Can I listen to a landline call while using the mic to dictate to my computer?

Accepted Answer

No, you can only use one mode at a time.  You can either participate on the landline call, dictate to your computer or talk on your cell, but you can only do one at a time.

Question 5

Does this headset have capabilities to use a corded headset with it? If not, do you have a headset which is corded, usb and connects to phone.

Accepted Answer

No.  This head set is a wireless headset.  The headset is connected to the base station using the DECT 6.0 wireless technology commonly found in cordless landline phones.  It allows you to answer calls with the push of a button on the headset from a PC, Bluetooth compatible device, or a landline phone (provided you have the correct adapter/handset lifter).

To connect this headset to a PC, you can use either the included USB cable or Bluetooth (if your PC supports it).

To connect this headset to a mobile phone, pair your mobile phone to the base station using Bluetooth.  Note, your mobile phone will need to stay within the Bluetooth radius of the base station in order to be controlled by the headset.  You can walk around anywhere within the base stations DECT 6.0 coverage area.

To connect this headset to a landline phone, you can use the included cable.  This cable will not lift the handset or send the answer call commands to a VOIP phone.  If you want this capability you will need to buy an additional cable adapter or handset lifter.

We have several of these in our Bloomington office and they are fantastic.  The call clarity and noise-cancelling features are great.  If you are looking for a corded headset, you are looking at the wrong product.  If you want to try a wireless headset for the first time, this is a fantastic product and I highly recommend purchasing it.

Questions & Answers