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Eldridge C.

Eldridge C.

Joined on 12/16/13

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Product Reviews
product reviews
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Most Critical Review

Inoperative Defect 2 Times in 6 months

Asus Zenfone Zoom Unlocked Smart Phone, 5.5" Black, 64GB Storage 4GB RAM, US Warranty
Asus Zenfone Zoom Unlocked Smart Phone, 5.5" Black, 64GB Storage 4GB RAM, US Warranty

Pros: Phone works smoothly for price. Value to price ratio is excellent. Camera is good for price.

Cons: 2 defects in 6 months. First defect was after 3 months - would no longer power on. Second defect was after 5 months - no longer reads SIM card. ASUS does not pay for warranty shipping. Each time cost $15.00. Total of $30.00 shipping. ASUS customer support both times were very poor. They really didn't care about my inconvenience. They were very quick to state that I should be appreciative that they have a 1 year warranty. I asked if they provide any goodwill for such an inconvenience. They said "No way!". They stated 1 year is plenty.

Overall Review: If you buy this phone, make sure to buy the Newegg extended warranty. I didn't buy it and it's a huge regret. I have never had to send in a phone for warranty repairs in the last 30 years, so I figured I would not need a warranty. Never bought one in the past, so I probably don't need to now. Newegg warranty is so far excellent on all my other products, such as PC components. You ship it back to them; they pay for shipping; then they send you an email gift card. Simple! Don't rely on ASUS! They don't care about your loyalty. In fact, I will from now on stop buying ASUS computer components and laptops.