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SteelSeries Merc Stealth Black USB Wired Ergonomic Gaming Keyboard
  • Verified Owner
  • neweggOwned For: more than 1 year

3 out of 5 eggs Good to use but... 12/01/2013

This review is from: SteelSeries Merc Stealth Black USB Wired Ergonomic Gaming Keyboard

Pros: Has the potential to be the best out there:
1- It has enough buttons to program everything I want.
2- Has large (dedicated) 6 key movement for left hand.
3- Once you get used to the software... it is fairly easy to program.

Cons: Failed for several reason, but mostly because of the easily broken key (design flaw):
1- I can not figure out how to make the keyboard operate a mouse button and I no longer believe that it can.
2- The layout of the keys is tight so you can not program all of them if you want to avoid pushing the wrong one by mistake.
3- The "backward" movement button has now broke on me twice (on 2 different keyboards). I have been gaming for decades and have never broken a key on any other keyboard.

Other Thoughts: They could not just send me a replacement key (because they ran out) and I had to go through the process of returning the keyboard for replacement. I guess that this key breaks often by a lot of people.

I just broke the same key on the replacement after about 6 months and am not sure that they will replace it AGAIN.

The contact path for these guys is frustrating. You have to email them and wait for them to respond. Then back-and-forth with them until it gets resolved.

The good part of that ... is that when they finally responded, they were polite and actually helped.


Michael P.'s Profile

Display Name: Michael P.

Date Joined: 04/16/03

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 12/01/13
  • Last Review: 12/01/13
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