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ASUS SABERTOOTH Z77 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Warranty Bad, Customer Service Worse 01/02/2013

This review is from: ASUS SABERTOOTH Z77 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Other then looks, we haven't been able to keep it working long enough to find any.

Asus customer service, is an absolute joke. Their so called; 5 year warranty; is an even bigger joke; on us, that is.

Cons: This board didn't work a month, before it lost the video. We called them.

It took several days to hear back from them. By that time, we had put a video card in it, & used it for a couple more days; before it lost the video card as well.

It took a few more days, to get them to warranty it. They weren't sure if they had another one available. Really? It's about a month old, & they are not sure if they can warranty it, because they don't have a replacement? How re-assuring.

In a couple of years; they will most assuredly, have a warehouse full of them; just for warranty purposes.

Eventually, they emailed us an RMA, after forcing us to sign a credit card release, saying they could charge us for any reason they chose, & they don't give refunds. How comforting.

A couple weeks later, they sent us a board, which was dirty, marked up, & missing all the accessories. How nice.

It looked like something they dug out of a trash can, only worse.

And of course: It didn't work. After spending a couple hours, removing, & replacing, this sorry piece of junk, with a sorrier looking piece of junk; it still doesn't work. No video. Not only does the onboard video not work; we can’t get any video; even with a video card installed (where have I heard that before?)

At least the first one we had, worked for about a month.

It doesn’t appear to us; Asus warranty; is worth as much, as the paper it is printed on.

At this point, Newegg won’t replace it, so it looks like we are going to have to buy another mother board, if we want this computer to EVER work.

Intel Core i7-3770K Ivy Bridge Quad-Core 3.5GHz (3.9GHz Turbo) LGA 1155 77W BX80637I73770K Desktop Processor Intel HD Graphics 4000
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: None really. It doesn't seem to be any faster then our old processor.

Cons: We bought this for our main frame, in the office. We don't use it for anything except office work. No games, & really no video to speak of.

This moring we lost the graphics on the processor. We had to pull another computer apart, to get a PCIe graphics card out of it, because we were dead in the water.

Installed PCIe graphics, & the rest of the processor seems to be working.

Can't wait to find out how many excuses Intel has; to avoid warranty.


XFX Radeon HD 4890 DirectX 10.1 HD-489X-ZSFC 1GB 256-Bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: None that we found.

Cons: We bought this card in January. It has been having problems for a month now. We emailed their tech support over a month ago, asking for a warranty RMA.

As usual; with this Chinese made junk, this company, & various others push; as of today; no reply from the warranty department.

Other Thoughts: This is the second video card in a row, from Newegg, in the last three years, we have had problems with.

We had the same problems getting the other card warrantied as well.

We are almost as fed up with buying this Chinese made JUNK, as we are with begging these companies that hawk this Chinese made JUNK; to honor their warranty.


Robert F.'s Profile

Display Name: Robert F.

Date Joined: 10/19/05

  • Reviews: 5
  • Helpfulness: 4
  • First Review: 03/28/08
  • Last Review: 01/02/13
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