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ASUS VivoTab ME400C-C1-BK 2GB DDR3 -64GB- 10.1
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Defective unit - defective support 07/31/2013

This review is from: ASUS VivoTab ME400C-C1-BK 2GB DDR3 -64GB- 10.1" Windows 8 Tablet Black

Pros: Full Windows 8, not Windows 8 RT.

Cons: Defective unit. Awful customer support.

Other Thoughts: I'll start by saying I'm a rather forgiving guy. We all make mistakes. I'll continue by saying Asus was my brand of choice. I have two Asus monitors that work great, an Asus mouse, and an Asus motherboard. I've bought various other Asus products over the last decade or two. No more.

I bought an Asus router (yeah, I know, this is a tablet review, but bear with me). It would disconnect frequently. Per their request, I RMA'ed it. They sat on the unit for 3 weeks after they received it. Nothing happened until a service rep followed up directly with their repair warehouse. I got it back, it's worked well ever since. Okay, one mistake, no problem. All's forgiven. I moved on.

I buy this tablet two months ago. It worked okay for a week. It developed a problem where you hit the power button, the screen would turn off for 2 seconds, come on for a second, and then turn off. When turning the screen on from sleep, the unit would sometimes power up the screen for a second, then immediately go back to sleep. The problem was sporradic but grew increasingly more frequent until the screen would no longer power up. RMA #1 - the screen powered up. The problem with off-on-off behavior still happened. RMA #2 - they replace the LCD screen and "fix it." I get it back, the problem still happens with no change in frequency. It's like they didn't even test it to see if they fixed it. They just tried something, powered the screen on once, and hoped it would work. They want me to send it back in for RMA #3 and won't offer me any assurance of a proper fix nor even swallow the piece of junk and send me a new one. I have to hope their repair warehouse people somehow learned to do their job and repair it or decide they can't fix it and send me a new one. No guarantees and my warranty time is ticking away. Of two whole months since buying this thing, it's been in my possession for about 8-9 days (it seemed to perform well despite screen issues in that time). Plenty of apologies, no results, and no complimentary items/discounts/vounchers to make up for awful service. They "graciously" picked up my shipping costs on the second round and are doing so for the third as well. Whoa, talk about generous! Due to Asus's shenanigans, I'm beyond my window to return this piece of garbage.

The moral of the story: Asus will not simply replace your unit if you buy one that is defective. You're at their mercy to get the repair right, which my experience suggests is unlikely. Their customer support is completely impotent and will only tell you to send it in.

TP-LINK TL-WDR3600 Dual Band Wireless N600 Router, Gigabit, 2.4GHz 300Mbps+5GHz 300Mbps, 2 USB port, IP QoS, Wireless On/Off Switch
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: Looks nice. Great features for a great price. Customer service was excellent.

Cons: Mine was defective. Very light, so it suggests lower quality components to me. YMMV.

Other Thoughts: I live in a two story house purchased in the last five years. The walls aren't thick and there isn't a lot of interference from other devices in my house. This router was to replace my Linksys WRT54G router (Old Faithful). Old Faithful was flashed with dd-wrt and had no connectivity issues whatsoever. My laptop, XBox 360, PS3, Kindle Fire, and smart phones never had issues with the signal.

I flashed the most recent firmaware for this TP-LINK router as soon as I got it operational. It worked great on the 5GHz band but the 2.4GHz band continually dropped out on me. When it failed, it required a reboot of the router; it wouldn't resume regardless of how long it sat. Since the 5 GHz was usually up, I at least didn't have to walk upstairs to reboot, so that was nice.

TP-LINK's customer service was timely in their responses when I approached their technical support. They asked me to try a handful of things, none of which resolved the 2.4 GHz failure issues.

We all get defective hardware from time to time. Matter of fact, I've never gotten a good batch of RAM on my first try. But I'm still backing away from the product. TP-LINK did a commendable job in trying to help me (giving 3 eggs only because of this). When they are more firmly established as a quality brand, I will give them another try. But for now, I'm returning the device and backing away from the brand.

G.SKILL Sniper Low Voltage Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3L 1600 (PC3L 12800) Desktop Memory Model F3-12800CL9D-8GBSR2
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: Actually worked out of the box. No errors in memtest86. This was a concern for me because my previous two attempts at G.SKILL memory were DOA's.

I have a fairly beefy heat sink for my CPU that partially covers the DIMM slots on my mobo so it's nice the heat spreaders don't jut out into outer space.

Cons: None for this set I received. As mentioned above, previous purchases for this brand had poor results. Perhaps my luck was bad.

Other Thoughts: I think I saw a G.SKILL representative once comment that DOA's should be RMA'ed directly to them for a guaranteed, tested replacement. That's probably the way to go, but when memory is the only thing holding up a new build, I guess you gotta balance the known fast shipping with another potentially bad set (from Newegg) against a guaranteed working set from the vendor that takes longer.


Anthony N.'s Profile

Display Name: Anthony N.

Date Joined: 05/24/05

  • Reviews: 3
  • Helpfulness: 3
  • First Review: 09/26/12
  • Last Review: 07/31/13
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