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ASUS MAXIMUS VI HERO LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs The worst customer service ever 08/10/2014

This review is from: ASUS MAXIMUS VI HERO LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Wouldn't really know. Most others seem to like it.

Cons: 1) See below for details.
2) Basically, it arrived DOA.
3) Newegg no longer accepts the product back; instead, customer is forced to deal directly with ASUS (see below for details).
4) ASUS actually requires a copy of your driver's license (front and back), as well as a copy of your credit card (front and back) before they will agree to fix it. I seriously thought that I was being scammed by a hacker when I got that demand.

Other Thoughts: So here is what happened:
1) Arrived DOA. But no obvious physical defects in the MBO.
2) Swapped out power units, graphics cards, other cards, etc. No luck.
3) I tried really hard to put everything back in the box nicely, but (and I freely acknowledge the following) it is likely that I bent some pins in the process.
4) ASUS insisted that the MBO was beyond repair, and the reason it didn't work was the bent pins. Of course, since they weren't bent when I got it, that couldn't be true.
5) They offered to replace it (new unit) for about 2/3 of what I paid for it. I agreed.
6) That's when they sent (by email) requests for all of "proof" that my credit card was valid.
7) I provided them the proof, but heard nothing back from them for 1 month.
8) Then I got an email saying they were returning the worthless board because they had not heard from me!
9) While it is true that I never called them on the phone, I did take the time to fill out an email customer satisfaction survey that they sent me. Needless to say, it was not a favorable survey. Nobody at ASUS followed up on my complaints.
10) Previously, dating back almost 10 years, I have been a big fan of ASUS products. No more. While this is the first time I have had an issue, the whole experience has soured me on the company. Even if the chance of a problem is 10%, it really isn't worth taking the chance.
11) I am serious when I say that the customer service that I experienced from ASUS is the absolute worst of any company in any field, even notoriously bad cable companies. If you are skeptical, see a somewhat similar review of another ASUS MBO on this same website.
12) I tried to post an earlier review, albeit written after consuming several alcoholic beverages, but it was rejected. I hope that this one goes through.
13) I seriously doubt that other companies would tolerate these issues.

ASUS Desktop PC G10AC-US011S Intel Core i7 4770 (3.40 GHz) 8 GB DDR3 1 TB HDD NVIDIA GeForce GTX 760 Windows 8
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: 1) Price;
2) i7 processor, but note that it is not the K version;
3) Graphics card, but again, not the fastest version;
4) Windows 8 comes installed, but will need to upgrade to Windows 8.1;
5) Runs very quiet and cool.

Cons: 1) Somewhat cheap case, especially on inside;
2) Only room for 1 or (maybe) 2 additional HDDs;
3) No eSata or Firewire connections to Motherboard;
4) Purple ("Upgrade to Windows 8.1") sticker on case is really hard to remove;
5) Rebate takes 8 weeks to come, and only if all of the requirements are followed *exactly* as stated.

Other Thoughts: As the title indicates, this is the 2nd one I purchased. I got this one for my son, who games frequently, after having very good results with the first one. I'm not sure why others have had different (i.e., bad) experiences with their machines. ? maybe QC issues; I really don't know. Neither of the machines I got, separated by 6 months, had any issues related to freezing or to the HDMI connector. I also don't understand the comment about "bloatware", as there really isn't anything other than a couple of ASUS items and the usual Windows 8.1 apps and features.
Note that I also am running VMware (free version) on one of the machines without issues. Finally, the price is only about 4-5% higher than it was during the Thanksgiving ("Black Friday") sales.
In summary, I have built many mid-range - high-end machines; I would consider this one to be mid-range+. There is no way that I could build one with the same quality parts for less.

ASUS Desktop PC G10AC-US011S Intel Core i7 4770 (3.40 GHz) 8 GB DDR3 1 TB HDD NVIDIA GeForce GTX 760 Windows 8
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: 1) Price. Not the current listed one, but the Holiday Special, which saved me over 30%.
2) Individual components, except for Hard Drive (see below). Graphics card is especially good.
3) Windows 8.1. OK, so this is not an advantage for everyone, but at least the colors are vibrant and pretty, and 8.1 (which was available by update from 8) runs well with all typical software (games, productivity, etc).
4) Comes already assembled. I have built dozens of computers, and enjoyed the process. I didn't miss the process this time, and I certainly could not have gotten even the same parts for as little as I paid for the assembled machine.
5) Quiet. Remarkably so.
6) No bloat ware.

Cons: 1) Hard Disk Drive. Windows 8 Experience Index gave it somewhere in the 5.4 to 5.9 range. Note that in Windows 8.1, you can no longer get the Windows Experience Index (so, if it matters, run it with Windows 8 before upgrading).
2) Takes 1 day to upgrade, load all software programs, etc. Not really a negative, because this amount of time is typical of any new computer

Other Thoughts: 1) I would not have bought this computer at the stated list price. The point at which it becomes attractive is hard to say, but I would say below $1K is a reasonable ceiling (including shipping).
2) I used Paragon Hard Disk Manager Professional 14 to clone a virtual drive on this machine from an existing virtual drive (VMWare Player) running Windows XP. Worked great. I didn't try doing the same thing for other drives on my old machine, but probably that would have saved me lots of time installing and reinstalling programs.
3). Network recognition was quick and seemless. Much better than on Windows 7.


RODGER M.'s Profile

Display Name: RODGER M.

Date Joined: 04/27/04

  • Reviews: 27
  • Helpfulness: 16
  • First Review: 09/02/05
  • Last Review: 08/10/14
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