Joined on 04/27/04
Big with lots of features
Pros: 1) Excellent automatic document feeder; 2) Easy to read, large, color touch screen controls; 3) Solid construction; professional "look" of unit: 4) Fast printing!; 5) Quiet; 6) Wireless works very well; 7) Duplex fax and printing capabilities; 8) Takes legal size paper; 9) Large (500 sheet) paper tray
Cons: 1) Wired network setup is surprisingly hard (see below); 2) Print quality is just "ok" (in standard mode), and not nearly as good as my H* CP2025; 3) Documentation could be better; 4) Purchase price is just "ok"; 5) Menu controls are not as straightforward as I would expect or like; 6) Bigger and heavier than many might like for a library office, etc
Overall Review: Not sure why wired setup was so difficult. I was setting it up on a computer running 64-bit Windows 7. It was not a driver, firewall or router issue, as the documentation from Brother would suggest. It took me a few hours, and then only worked after I set it up as a wireless unit (after it was assigned an IP address). Even then, the automatic install as a wired unit could not find it; I had to enter the IP address into my computer manually. Subsequent installs of software with the automatic wired setup on other computers have gone smoothly, especially on macs (Apple). Contrast this wired setup with previous wired setups on H* printers, and one becomes a big fan of H*. However, really great features on this Brother unit, especially automatic document feature and duplexing capabilities make up for the challenges installing it as a wired network device and its just "ok" print quality (in standard mode).
Fixed it, now it works
Pros: 1) Finally got it to work, and didn't have to get any technical support; 2) new program guide and picture quality are really quite good; 3) picked up about 100+ unscrambled digital channels, so digital clear QAM tuner does what it is supposed to do; no surprise, but just to make it clear, it cannot get scrambled digital channels with direct connection to cable outlet (without a cable box); 3) instructions that ultimately pop up to help with manual setting of routers is surprisingly good, assuming that your router is listed.
Cons: 1) Not an easy setup, especially for persons inexperienced with manually setting routers (but see above). Even though my router (D-Link DIR-655) is listed, Slingbox still would not connect automatically; 2) instruction manual is really useless; 3) no included CD with recent or current software
Overall Review: Absolutely the most important FIRST step: download the newest software from the website listed in the otherwise useless instruction manual. For unknown reasons, I got a 1603 error several times (not a Slingbox issue, but an XP issue); had to reboot my computer to get the download to work. Note that many of the problems listed in my previous post ("Waste of Money and Time") are likely the result of having older software on the computer due to having an older slingbox on the network. However, nowhere does it say something like, "it is especially important if you have another slingbox installed to download and update the software from our website prior to attempting to set up your new slingbox". You would have thought someone at Slingbox could have come up with that language and included it in the instruction manual.
The worst customer service ever
Pros: Wouldn't really know. Most others seem to like it.
Cons: 1) See below for details. 2) Basically, it arrived DOA. 3) Newegg no longer accepts the product back; instead, customer is forced to deal directly with ASUS (see below for details). 4) ASUS actually requires a copy of your driver's license (front and back), as well as a copy of your credit card (front and back) before they will agree to fix it. I seriously thought that I was being scammed by a hacker when I got that demand.
Overall Review: So here is what happened: 1) Arrived DOA. But no obvious physical defects in the MBO. 2) Swapped out power units, graphics cards, other cards, etc. No luck. 3) I tried really hard to put everything back in the box nicely, but (and I freely acknowledge the following) it is likely that I bent some pins in the process. 4) ASUS insisted that the MBO was beyond repair, and the reason it didn't work was the bent pins. Of course, since they weren't bent when I got it, that couldn't be true. 5) They offered to replace it (new unit) for about 2/3 of what I paid for it. I agreed. 6) That's when they sent (by email) requests for all of "proof" that my credit card was valid. 7) I provided them the proof, but heard nothing back from them for 1 month. 8) Then I got an email saying they were returning the worthless board because they had not heard from me! 9) While it is true that I never called them on the phone, I did take the time to fill out an email customer satisfaction survey that they sent me. Needless to say, it was not a favorable survey. Nobody at ASUS followed up on my complaints. 10) Previously, dating back almost 10 years, I have been a big fan of ASUS products. No more. While this is the first time I have had an issue, the whole experience has soured me on the company. Even if the chance of a problem is 10%, it really isn't worth taking the chance. 11) I am serious when I say that the customer service that I experienced from ASUS is the absolute worst of any company in any field, even notoriously bad cable companies. If you are skeptical, see a somewhat similar review of another ASUS MBO on this same website. 12) I tried to post an earlier review, albeit written after consuming several alcoholic beverages, but it was rejected. I hope that this one goes through. 13) I seriously doubt that other companies would tolerate these issues.
2nd one purchased
Pros: 1) Price; 2) i7 processor, but note that it is not the K version; 3) Graphics card, but again, not the fastest version; 4) Windows 8 comes installed, but will need to upgrade to Windows 8.1; 5) Runs very quiet and cool.
Cons: 1) Somewhat cheap case, especially on inside; 2) Only room for 1 or (maybe) 2 additional HDDs; 3) No eSata or Firewire connections to Motherboard; 4) Purple ("Upgrade to Windows 8.1") sticker on case is really hard to remove; 5) Rebate takes 8 weeks to come, and only if all of the requirements are followed *exactly* as stated.
Overall Review: As the title indicates, this is the 2nd one I purchased. I got this one for my son, who games frequently, after having very good results with the first one. I'm not sure why others have had different (i.e., bad) experiences with their machines. ? maybe QC issues; I really don't know. Neither of the machines I got, separated by 6 months, had any issues related to freezing or to the HDMI connector. I also don't understand the comment about "bloatware", as there really isn't anything other than a couple of ASUS items and the usual Windows 8.1 apps and features. Note that I also am running VMware (free version) on one of the machines without issues. Finally, the price is only about 4-5% higher than it was during the Thanksgiving ("Black Friday") sales. In summary, I have built many mid-range - high-end machines; I would consider this one to be mid-range+. There is no way that I could build one with the same quality parts for less.
Great AP, but challenging installation
Pros: Great range at 2.4/5 GHz Works well with D-Link 655 router Guest zone is a great feature Great price
Cons: Limited instructions Challenging installation
Overall Review: Installation should not have been difficult. I've installed many routers/APs before. Instructions seemed straighforward: connect to computer, plug it in, type in IP address, follow instructions on web-based window. Except that the web-based window never appeared. Lights came on the AP as expected. Switch (in back) had been set to AP 2.4GHz mode by me, and checked and rechecked. Multiple attempts at pressing the reset button and disconnecting power source (as suggested in the instructions) failed to do anything. Instructions suggested "try another computer"; that didn't work either. So here is what you need to do: 1) before doing anything, make sure WiFi on your (laptop) computer is turned off, or wired on desktop is disconnected. 2) I used a MacBook Air (wireless). 3) Follow the rest of the instructions (connect AP to computer, etc). 4) Make sure to set the channel to something other than your other APs use (reduces interference). 5) Make sure that the subnet mask is the same as router. 6) If you have a D-Link router, expect it to assign the AP a DHCP IP address, even if you choose static AP (once connected to the network). 7) Disconnect from the computer, and connect the AP to the network (either directly or through a hub/switch). 8) Enjoy the improved range. Note: I did not try the AP in bridge mode. Continues to work really well, and consistently provides the strongest signal of my 4 routers/APs (including D-Link 655).
Setup harder than expected
Pros: 1) Great signal (range). 2) Works reliably (so far, after 1+ days). 3) Price.
Cons: 1) Setup requires connecting directly to a computer (or at least that is the way it is recommended. 2) Setup is not straightforward or trivial. See "other thoughts" for more details of the frustrating experience. 3) Computer attached to the unit sees it as "network 2". Not really a negative, and perhaps expected for a router/access point in the environment of another functioning network.
Overall Review: I haven't tried moving the router/access point to a location on my network away from a computer. I use it exclusively as a wireless access point. My main network router "sees" it, and has assigned it an IP address, which is different than the "default" local IP address (192.168.1.1) of the device. My network router correctly shows its MAC address. However, I cannot access it on other computers at the network-assigned address. I tried changing the IP address to the one that my network assigned it (on the computer to which it is attached), and that completely disabled functionality. Rebooting the computer did not help. So I had to rerun the setup CD. The first attempt failed, but the setup instructions suggested that I power-cycle the access point. The second attempt failed as well. So I had to find the instrucions on the pdf in the "doc" folder from the setup CD, which directed me to the recessed reset button on the back of the unit. Pushed it, tried again, and it still failed. So I power-cycled it again, reran the setup CD, seemed to get to the "100%" point, but got a "configuration error", instructing me to push the reset button again. Did that, to no avail. So I started all over again, after removing all of the cables/connections, pushing the reset button, power-cycling the unit. Reran the CD, and it worked. A lot of effort, but it worked. Lesson: Don't mess with success if it works for you as a basic wireless access point.