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NETGEAR R7000 Nighthawk AC1900 Dual Band Wireless Gigabit Smart Home Router
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Great router if you get one that works 07/10/2014

This review is from: NETGEAR R7000 Nighthawk AC1900 Dual Band Wireless Gigabit Smart Home Router

Pros: Fast. Range is outstanding. Rock solid stable if you get one that works.

Cons: Some of them appear to come with bad hardware

Other Thoughts: Ok, so I gave this 1 star because I know that's the reviews people will read when they want to know what the problems are. Fortunately, even though I gave this a 1 star, the problem does appear to be fixable.

The first router I got worked great for the first week. After that, I started getting the random disconnects of all my wireless devices that you see many, many people talk about in reviews of this product. It would just randomly disconnect all of my wireless devices all at the same time once or twice a day. A few minutes later, everything would reconnect and work just fine, but it sucks when you are in the middle of a movie, or a game or something and you can pretty much count on at least 1 or 2 disconnects each day. I called tech support and they had me update the firmware, of course. They walked me through a special procedure where I updated the firmware by my laptop connected to the router by ethernet cable. That worked, again, for about a week. Then the disconnects started again. Called tech support, again. This time, they had me change a bunch of settings and asked me to call back if I had more problems. A few days and a few disconnects later, I was back on the phone. This time, they had me disable all of the high performance stuff, the 5 GHz band, crank down the throughput, etc. I was thinking, "Ok, if this actually works, you are getting this router back anyhow, because I'm not gonna pay $200 for a router that only works if it's gimped out". Nonetheless, it didn't work. A few days and a few disconnects later, I was back on the phone, again. This time, I told them firmly, "Look, this is my 4th call to you guys. I'm not going to spend another hour tweaking settings and another week dealing with disconnects. You need to send me a new router and if that one does the same thing, you need to give me a refund so I can find a router that actually works."

They (Netgear) sent me a new router. I had to pay for the shipping, which irritated me, but whatever. At first, it did the exact same thing. I took 10 deep breaths, and decided to try updating the firmware before going all nuclear and such. 2 months later and I am disconnect free. All settings are at factory default, firmware is up to date and not a single disconnect that I can attribute to the router.

So, moral of the story. Looks like a pretty high percentage of their routers ship with bad chips or something. Try updating the firmware. If that doesn't work, call them and tell them you need a new router. Worked for me anyhow.

Other than the pita I had to go through to get a good router, I love it. It's fast. Range on the 2.4 is outstanding. It doesn't disconnect me at all. That's all I really wanted out of an above average priced router to begin with. Guess maybe I should do 2 reviews, a 5 star for the router that worked and a 1 star for the one that didn't.

Plantronics CS55 Wireless Office Headset System
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

5 out of 5 eggs Great Headset 08/18/2009

This review is from: Plantronics CS55 Wireless Office Headset System

Pros: Great Headset. Does exactly what it's supposed to do.

Cons: None

Other Thoughts: After buying, and returning the Jabra M5390, this headset is a godsend. The Jabra was a total piece of garbage. It, and the replacement I got after I sent the first one back would disconnect itself from the base multiple times per day. You would have to go through the entire pairing process all over again. This headset is flawless so far. It's never disconnected itself. Good range. Good volume. Comfortable with multiple ways to adjust it to fit just about any head / ear. 5 eggs on this one. Thanks Newegg!

Jabra M5390 Multiuse Headset with Bluetooth Base and Adapter
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

1 out of 5 eggs Frequent Disconnects (cont.) 07/09/2009

This review is from: Jabra M5390 Multiuse Headset with Bluetooth Base and Adapter

Pros: None

Cons: Frequent Disconnects

Other Thoughts: I forgot to mention in the previous review that I returned the first one I got to Newegg and got a replacement that did the exact same thing. Newegg was awesome and gave me my money back after I returned the 2nd one. I'm now waiting on a Plantronics CS55 that an acquaintance told me was awesome. She works for the local water company and is on the phone all day and said she's never had a problem with it.


Jason A.'s Profile

Display Name: Jason A.

Date Joined: 11/28/04

  • Reviews: 6
  • Helpfulness: 2
  • First Review: 11/22/06
  • Last Review: 07/10/14
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