How do I enroll in Shipped by Newegg?
Enrollment is very simple. Seller can enroll Shipped by Seller items into Shipped by Newegg via Seller Portal, Datafeed or API. When you first convert an item from Shipped by Seller to Shipped by Newegg, system will require you to review and accept our Shipped by Newegg online agreement. Click "accept" to enroll in the program.
Where can I find a copy of the agreement for Shipped by Newegg?
to find the latest version of Shipped by Newegg agreement.
Will my products be safe in your fulfillment centers?
We provide the following services to secure our facilities and your products:
- 24/7 security monitoring in all facilities with entrance and exit check points and patrol force around the building
- Surveillance cameras in all entrances and key points around the building
- Secure cage storage area for high dollar value products
How do I convert an item to Shipped by Newegg?
- Select Manage Items menu and choose Item List.
- Mark the checkbox of the item/s choose “Convert to Shipped by Newegg” from the dropdown menu, and click "Go".
- A list of all your items will be shown in Items Shipped by Newegg tab. For step by step guidelines please refer to our SBN user guide
Can I use Shipped by Newegg if I don't sell on the Newegg.com?
You can use Shipped by Newegg even if you don’t sell on Newegg.com. But you must have a Newegg Marketplace seller account. After your marketplace seller account is created, you can create and convert items to SBN service. Deliver your products to us and we will fulfill your customer orders when you tell us to. This is referred to as Multi-Channel order Fulfillment.
What items are not eligible for Shipped by Newegg?
Some products and categories are not eligible for Shipped by Newegg. Please contact SBN team
to check for an item's eligibility. Please refer to our restriction list
Is there a minimum number of items requirement?
There is no minimum number requirement to use our Shipped by Newegg program. You can have one item that is setup to Shipped by Newegg or you can have as many as you like.
How do I send inventory shipment to Newegg warehouses?
After you have converted your items to SBN in the Seller Portal
- Go to Manage Items -> Item List -> Item Shipped by Newegg tab to see all items that are converted to SBN.
- Select item(s) and choose Send inventory / Replenishment Shipments from the dropdown menu.
- Click “GO”.
- Follow the step by step instructions. You may send the shipment to Newegg yourself, or use shipping label with our carrier partners during shipment creation / preparation process in Seller Portal. For more details please refer to our SBN user guide
Can I select which warehouse my inventory will be stored?
Our system will recommend the most appropriate warehouse for your inventory based on several factors including the size and category of the product, historical sales data of the product and others. You may ship based on our recommendation or you can manually select the warehouse of your choosing.
How do I prepare inventory shipment to Newegg warehouses?
Please refer to our quick shipment routing guide for complete package preparation details and shipping requirements and refer to restriction list for restricted items.
Not following our SBN policy requirements may result in refusal or disposal of your inventory shipment and/or additional processing fees will be imposed when applicable.
Do I need to label my product?
You need to ensure that each unit of your product shipped to us has a scannable label (UPC or EAN) on the outside of the product packaging. If the product does not have such label, you will need to utilize the Print Item Label function in the Seller Portal during the preparing of your shipment process. Then apply item labels onto each unit of your item.
Do you perform quality checks on inventory when it arrives at your fulfillment center?
We will inspect all inbound shipment packages, and product retail packaging for quality assurance. We will not perform quality check of the actual product.
Who is responsible for damage or loss during shipment to you?
If the shipment is sent to us using a Newegg inbound shipping program, we will assist you in filing a claim with the carrier. If the shipment is sent via your own carrier, you would need to file the claim directly with your carrier.
What is the difference between the All Item tab and the Item Shipped by Newegg tab in Item List function?
The All Item tab displays all your items, those ship by seller and those by SBN service..
The Item Shipped by Newegg tab displays all your SBN items. You can monitor your SBN item’s inventory status and perform various SBN processes such as send inventory / replenishment for SBN items, create multi-channel fulfillment orders, request for return inventory and convert item back to shipped by seller.
How do I request for inventory return (inventory removal)?
You may request to have your inventory returned to you by utilizing the Create Return Inventory Shipment function in the Item Shipped by Newegg tab.
- Select the item(s) you like to return. . Select "Create Return Inventory Shipment" from the dropdown menu and click “Go”.
- Input the number of unit(s) to return under Return Fullfillable Qty Column for each item.
- Select Shipping Method and confirm Ship to Address.
- Click "Confirm and Create Shipment".
- Refer to SBN User Guide
for complete details.
How much does Newegg charge for return inventory shipment?
Please refer to our SBN pricing
webpage for return inventory fees.
How can I track orders Shipped by Newegg?
To track orders Shipped by Newegg, you can go to Manage Order -> Order List and use advance search and filter by "Fulfill by Newegg" only. You can also use "Fulfill Channel" column to identify which orders are Shipped by Newegg.
Who handles customer returns and customer inquiries for Newegg.com website orders?
Orders placed on Newegg.com and were shipped by Newegg, Newegg will handle return requests and customer inquiries related to the orders. Newegg website will allow customers to submit return requests. Newegg customer service call centers will answer all customer inquiries related to the orders such as order status inquiry and order tracking inquiry. You can be sure that we will provide the world class Newegg shopping experience to all our customers.
Will you handle customer returns and refunds?
For returns related to orders not placed on Newegg.com (multi-channel order, for example), Newegg will not handle the return process. The handling of return process has to be managed outside of Newegg marketplace platform. For returns related to orders placed on Newegg.com, customers can request returns online. Newegg RMA Center will handle all related services.
What is Multi-Channel Fulfillment?
Multi-Channel Fulfillment service is where product inventory are stored at one central organization to be used as a fulfillment center for all your sales channels. Part of the Shipped by Newegg program is to allow your inventory to fulfill orders from multiple sales channels outside of Newegg.com
The Newegg Seller Portal provides you with the function to create multi-channel orders, one at a time or in batch mode by utilizing datafeed. Click here
to see detailed instructions on how to create multi-channel orders in Seller Portal. Click here
to see Shipped by Newegg Multi-Channel order rates.
What shipping options are available for Multi-Channel Fulfillment?
The following shipping methods are available for multi-channel orders: (a) Standard Shipping (5-7 business days) (b) Expedited Shipping (3-5 business days) (c) Two-Day Shipping (2 business days) (d) One-Day Shipping.
What type of box or packaging is used for Multi-Channel orders?
Multi-Channel orders are shipped in boxes with standard Newegg logo with standard Newegg packaging.
How are returns handled?
For returns related to orders not placed on Newegg.com (multi-channel order, for example), Newegg will not handle the return process. The handling of return process has to be managed outside of Newegg marketplace platform.
Where can I find tracking numbers for Multi-Channel orders?
Multi-Channel orders are also displayed in Order List in seller portal. They are identified as “Non-Newegg” in Sales Channel column. Tracking number per order is displayed in order detail page.
How is Multi-Channel Fulfillment billed?
to see Shipped by Newegg Multi-Channel order rates. Fees will apply and deducted from your settlement. Transactions will be marked as Multi-Channel SBN fees.
Who do I contact if I have more questions?