Question 1

Does this have power surge protection?

Accepted Answer

Hi Customer,

Thank you for contacting TEAMGROUP customer service.

We would like to inform you that the TEAMGROUP EX2 SSD is unable to support power surge protection, however, all TEAMGROUP SSD is manufactured with chips from renowned manufacturers and has gone through rigorous testing procedures to ensure that they meet the specification and quality requirements.

As mentioned above, TEAMGROUP’s SSD will have different IC configurations and sizes, and will not be fixed in certain solutions (brand or configuration, or ranks). Please be assured that TEAMGROUP’s SSDs are safe to use and are covered under a limited warranty.

If you have other concerns, feel free to let us know.

For Tech Support visit our TEAMGROUP Official website >> Support >> Inquiry Service
For Warranty page information: TEAMGROUP Official website >> Support >> Warranty Policy
For return, repair, or warranty concerns: TEAMGROUP Official website >> Support >> Request a Repair

Best regards,
TEAMGROUP

Question 2

Is this also compatible with SATA II?

Accepted Answer

Hi Customer,

Thank you for contacting TEAMGROUP Customer Service.

We would like to inform you that it can support the SATA II interface. However, it may unable to fully utilize the SATA III read/write speed of TEAMGROUP EX2 SSD. The read /write speed will recognize as SATA II.

May we know what is the exact make and model of the computer that you are using for further technical consultation? We suggest sending us an email through TEAMGROUP's official website.

If you have other concerns, feel free to let us know.

For Tech Support visit our TEAMGROUP Official website >> Support >> Inquiry Service
For Warranty page information: TEAMGROUP Official website >> Support >> Warranty Policy
For return, repair, or warranty concerns: TEAMGROUP Official website >> Support >> Request a Repair

Best regards,
TEAMGROUP

Question 3

Does anyone know what the difference is between the Elite and Classic models are?

Accepted Answer

Hi Joe,

Thank you for contacting TEAMGROUP Customer Service.

The information about the supported SSD interface for HP Elitebook 8460P is unavailable on online resources.

We highly suggest contacting HP Customer Support to verify this information for your reference and compatibility purposes.

If you have other concerns, feel free to let us know.

For Tech Support visit our TEAMGROUP Official website >> Support >> Online Service
For Warranty page information: TEAMGROUP Official website >> Support >> Product Warranty
For return, repair, or warranty concerns: TEAMGROUP Official website>Click Support> Warranty Service> Request a Repair

Best regards,
TEAMGROUP

Question 4

It looks like this model doesn't have any DRAM cache, Which of your product's do?

Accepted Answer

Hi Shopper,

Thank you for contacting TEAMGROUP Customer Service.

We suggest our TEAMGROUP T-FORCE CARDEA ZERO Z340 M.2 PCIe SSD with DRAM cache buffer.

Please feel free to contact us if you have any concerns.

For Tech Support visit our TEAMGROUP Official website >> Support >> Online Service
For Warranty page information: TEAMGROUP Official website >> Support >> Product Warranty

Best regards,
TEAMGROUP

Question 5

Does it have SMART?

Accepted Answer

read the description

Question 6

Does it have DDR4 buffer?

Accepted Answer

Dear Gerard,

Thank you for contacting TEAMGROUP customer service.

TEAMGROUP’s SSDs are manufactured with IC solutions from renowned manufacturers and have gone through rigorous testing procedures to ensure that they meet the specification and quality requirements.

As mentioned above, TEAMGROUP’s SSD will have different IC configurations and sizes, and will not be fixed for certain solutions (brand or configuration, or ranks).

All SSDs go through the same rigorous testing procedures and meets TEAMGROUP’s highest quality standards. Please be assured that TEAMGROUP’s SSDs are safe to use and are covered under a limited warranty.

We suggest checking the detailed specification of TEAMGROUP EX2 2.5" Solid State Drive on our website. Please follow the steps below:

TEAMGROUP website > Product > SSD > 2.5-ince SSD > EX2 SSD

If you have the serial number of the black and white label on the SSD, we can use the system to query the IC configuration for you.

If you have other concerns, feel free to let us know.

For Tech Support visit our TEAMGROUP Official website >> Support >> Online Service
For Warranty page information: TEAMGROUP Official website >> Support >> Product Warranty
For return, repair, or warranty concerns: TEAMGROUP Official website >> Support >> Maintenance Service

Best regards,
TEAMGROUP

Question 7

Does it come with cloning software?

Accepted Answer

Hi Customer,

Thank you for contacting TEAMGROUP customer service.

We would like to inform you that our SSDs come with hardware only. If you are looking for cloning software, we suggest finding other sources on the internet.

If you have other concerns, feel free to let us know.

For Tech Support visit our TEAMGROUP Official website >> Support >> Online Service
For Warranty page information: TEAMGROUP Official website >> Support >> Product Warranty
For return, repair, or warranty concerns: TEAMGROUP Official website >> Support >> Maintenance Service

Best regards,
TEAMGROUP

Questions & Answers