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TP-LINK SafeStream TL-ER604W Small Business Wireless Gigabit VPN Router, application control, Multi-SSID and guest network

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  • 1 WAN port +1 WAN/LAN port+2 LAN port
  • One-Click restriction of IM/P2P applications
  • Supports IPsec/PPTP/L2TP
  • Multi-SSID and guest network

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the TP-Link TL-ER604W

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Ownership: more than 1 year
Verified Owner
4/ 5
TP-Link SafeStream TL-ER604W Small Business Wireless Gigabit VPN Router Great Reliable Product 8/12/2018 12:07:27 PM

Pros: easy to set up (almost plug and play)
WiFi range is good for small businesses
Reliable in high heat applications
no worries when power goes out - automatically saves your settings even when the power has been out for more than 30min

Cons: WiFi range not as strong as other products on the market -

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Ownership: more than 1 year
Verified Owner
2/ 5
Wired and Daul WAN - Wise seems rock soild - WiFi better to add an AP 5/24/2018 12:54:50 PM

Pros: Dual Wan works well.
Wired connections just work.
Get a (wired)Gigabit locally..

Cons: WiFi however is a different story.
1st one - it was regular that it would drop internet service. once every three or so days sometimes with in hours. BUT only WiFI had an issue and wired worked. Now, here's a head scratcher, access to local network resources - worked Again only WiFi and only lost internal (WAN). Tp-link after much debate replaced that one. (just for the record as I told Tp-link during that debate - If you substitute device in for one you think is a problem and the problem goes away; it because apparent that device is at the root of the problems)
The second one it does not happen as often - but it is still happens and still too often.
Workaround - login into the router, disable Wireless, click save, enable wireless, click save. All fixed till is occurs again. Sometimes its days, sometimes its hours between problems.

Overall Review: I mostly bought this for my office us for the Dual Wan option - the WiFi meant one less device. Doing it over - I would get a separate WiFi AP.
Likely will be shutting of the Wireless long term on this device and add the AP in the short future.

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Ownership: more than 1 year
Verified Owner
2/ 5
Okay multi-WAN router, poor wireless 7/26/2016 3:19:48 AM

Pros: multi-WAN

Cons: wireless, freezes often, drops connections

Overall Review: This is simply an okay router as long as you can deal with the possible issues it can present. I have owned this past the warranty period and to simply state it, this thing freezes to the point that you have to un-plug it to reset it. Other times, only the wireless will stop responding. Some times, it just won't let some devices connect wirelessly or will drop some devices randomly while keeping others on and active.
When it was new, it was mostly great, but as time has gone on, the little issues have continued to grow. We are now unplugging the router once a week at home and a few times a week at work.
So, unless you can living with random freezes, this is not a great solution for a wireless router.

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Manufacturer Response:
Dear Benjamin,

Thank you for reviewing our router, we appreciate your feedback.

Based on the symptoms described, we recommend installing the latest available firmware for your TL-ER604W. You can find it on our website here:

http://www.tp-link.us/download/TL-ER604W.html#Firmware

Depending on when you purchased your TL-ER604W, it should be covered by either a 5-year warranty, or a Limited Lifetime warranty.

Our SMB Support Team would appreciate the opportunity to follow up with you in order to properly address these concerns. Please contact us using the phone number or e-mail address below and we'll be happy to help.

We thank you again for your feedback and certainly hope this experience will not discourage you from checking out more of our great networking products in the future.

Best Regards,

TP-Link Support Team
(844) 287-4762 - SMB Products Only
smb.us@tp-link.com
Ownership: 1 month to 1 year
Verified Owner
1/ 5
WOW...nothing but problems 2/25/2016 10:21:16 AM

Pros: Absolutely none.

Cons: Intermittent connectivity became no connectivity within in 6 weeks. Total dud. I have spent so much time on the phone with their technical support in India and still can not get internet connectivity. Now I have to deal with the hassel of a manufacturers warranty for this piece of junk??? Unbelieveable!

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Manufacturer Response:
Dear Jennifer,

Thank you for taking the time to review our product.

We're sorry to hear that you experienced this amount of difficulty while attempting to install your TL-ER604W and regrettably our support team was unable to provide a solution to you.

This router is more than adequate to support your current setup...however, the following model is categorized as a Small & Midsize Business product, which would definitely be a little overkill for you at this time. Our support team would appreciate the opportunity to follow up with you in hope of recommending a more suitable wireless router for your current needs. All the bells and whistles supported by this model are simply unnecessary.

At your earliest convenience, please contact our support team at the phone number and/or email provided below and an available support agent will be happy to further assist you regarding this matter.

Once again we apologize for the inconvenience but certainly look forward to assisting you soon.


Best Regards!
TP-LINK Support Team
866) 225-8139
ussupportteam@tp-link.com
4/ 5
Not Bad....Locks Up......Found Fix 1/8/2016 6:04:03 AM

Pros: Good standard router with many features. While the interface is different than other TP-Link products I've had experience with, it's not that difficult to figure it out.

Cons: Problems locking up weekly if not sometimes daily. While I had the latest firmware installed, I downloaded and installed a fresh copy which fixed the problem. Hopefully this helps other who have had this same issue.

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Ownership: more than 1 year
Verified Owner
2/ 5
Works great until the WiFi dies 8/31/2015 10:14:23 AM

Pros: Works well for business, plenty of features

Cons: WiFi started to get flakey on my unit, full signal but no data on wifi but wired connections still fine. It became more constant in the last few weeks so I created a ticket. This is where the plot falls apart.
They started with all the standard stuff one would always try, firmware update, not running hot, PSU, reset and setup again etc along with some simple questions about the setup and failure mode.
Ultimately they do not want to replace it and suggested this instead -
Many thanks for your reply.
Sorry for the inconvenice caused.
I have consulted our engineer and we are not sure whether it will be ok if you got a replacement.
Therefore, we would like to recommend you buy a wireless access point to boost your wifi signal and improve the stability, such as TL-WA901ND.

And then -
Really sorry for the inconvenience caused.
If we can help you out, we really want to try our best to help you out.
At the same time, I do apologize for my mistake.
The wireless of the TL-ER604W is unstable so the the wifi comes from the TL-WA901ND is still unstable if we configure the TL-WA901ND as a repeater.
As we know, the wired network is still stable when the wifi drops off.
Therefore, at present, the better solution for you is to buy a wireless access point to set is up as an access point to turn the stable wired internet into wireless network.
Sorry for the inconevenice caused again.
we will be very appreciate it if you could try my suggestion.

Is this a suitable suggestion ??? I think not.

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Ownership: 1 month to 1 year
Verified Owner
3/ 5
Looking for improvement 5/19/2015 5:38:33 PM

Pros: Stable LAN speed throughput.

Cons: Unreliable WiFi connection. I have to reboot router every three days in order to get WiFi going again. This doesn't happen with hardwired connection. When I woke up this morning, no WiFi signal, no connection through hardwired to the router, and I end up power cycled the whole router. Not happy about this situation. Already upgraded to the latest version of firmware when I got it. Plan to travel outside of country for more than 3 months with VPN connection, but I wouldn't be able to reboot the router.

Overall Review: Wish there is a scheduled reboot option on their admin page.

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Anonymous
Ownership: 1 month to 1 year
Verified Owner
5/ 5
Secure and stable connection w/VPN 4/15/2015 5:11:53 PM

Pros: I bought this router primarily to secure my network through a VPN service provider, not for site-to-site although I hear that it works fine. The other thing about this router is that it has network protection, detection, and defense settings, in particular against ARP spoof and DoS attacks, a main concern of mine.

Cons: With my VPN service provider, I am not allowed to connect at anything greater than simple PPTP, which is reasonably secure but not terribly sophisticated either. I can't really blame this router for that though; I guess it all depends on what your VPN provider you use.

Overall Review: This product only came with a cat5 cable (no surprise there) but you need at least cat5e or better to get gigabit speeds on your LAN. The WLAN signal strength is really good at this price, two large antennas; I'd rather have a strong connection to my devices than faster internet speeds.

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