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True Network Solutions ADVANCED HELP DESK (TIER 1 & 2) + REMOTE CONNECT - Yearly

In stock.
Ships from United States.
  • Advance Help Desk
  • Basic Help Desk
  • Elite Help Desk
  • Monthly
  • Yearly
  • Yearly Billing Option per user
  • Support for 3 Devices
  • Business Hours Only (12 hrs. / 5 days )
  • Basic Ticket & Remediation Reporting
  • US-Based Call Center Support - Access by Phone, Chat, and Email
  • Incident-Based Remote Connection - Triage & Diagnostics, Remediation, and Operator Error Issues
Please note that this product is non-returnable and non-refundable.
Overview
Specs
Reviews
True Network Solutions

Advanced Help Desk Subscription

True Solutions Advanced Help Desk is a reliable solution to reduce your overall IT support costs, resolve issues quickly, and set up devices correctly the first time. Our experts can connect remotely when needed.

True Network Solutions

Safe, Secure Remote Access

When requested, expert technicians can remotely take over your users’ devices to resolve complex issues quicker. Access to devices requires user approval, and a unique one-time code.

True Network Solutions

US-Based Support

Our call center staff is located right here in the US. Multi-lingual support is available. Rest assured you will talk to a tech expert who understands you.

True Network Solutions

Reliable, Flexible Help

Support is available Mon-Fri, 7am-7pm CST via phone, live chat & email. Usage reporting available.

True Network Solutions

Advanced Tier

Need proactive 24/7 support? Check out our Elite subscription.

True Network Solutions

Onboarding

Getting started is fast and simple.

1. Look for an email with instructions detailing the setup process.
2. Provide a list of users, and everyone will be invited to set up their own account.
3. Log into the support website and get expert help.

Tier 1& 2 support is available Monday through Friday, 7:00 am – 7:00 pm CST. Maximum of 3 devices per user, including attached peripherals. Hands-on hardware support or repairs are not provided. Technicians will not assist with password resets or internal/proprietary processes or software. Support is limited to the following platforms: Windows 8 and newer, MacOS, iOS, Android, and Chrome. Tech coaching is limited to essential usage of final software releases, as available

Warranty & Returns

Warranty, Returns, And Additional Information

Return Policies

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