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True Network Solutions Managed Help Desk Subscription Tier 1 Support Only - Yearly

In stock.
Ships from United States.
  • Advance Help Desk
  • Basic Help Desk
  • Elite Help Desk
  • Monthly
  • Yearly
  • Yearly Billing Option per user
  • Support for 3 Devices
  • Business Hours Only (12 hrs. / 5 days )
  • Basic Ticket Reporting
  • US-Based Call Center Support - Access by Phone, Chat, and Email
  • Tier 2 Escalation - APIs, Email, and Warm Transfer
Please note that this product is non-returnable and non-refundable.
Overview
Specs
Reviews
True Network Solutions

Standard Help Desk Subscription

True Solutions Standard Help Desk provides you and your company with high-quality, secure, and efficient tech support for any IT-related questions or issues.

True Network Solutions

Tech Coaching

Equip your employees with tech skills to advance their abilities. Our professional IT help desk is available for unlimited coaching and support.

True Network Solutions

US-Based Support

Our call center staff is located right here in the US. Multi-lingual support is available. Rest assured you will talk to a tech expert who understands you.

True Network Solutions

Reliable, Flexible Help

Support is available Mon-Fri, 7am-7pm CST via phone, live chat & email. Usage reporting available.

True Network Solutions

Standard Tier

Need more hands-on support? Check out our Advanced or Elite subscription.

True Network Solutions

Onboarding

Getting started is fast and simple.

1. Look for an email with instructions detailing the setup process.
2. Provide a list of users, and everyone will be invited to set up their own account.
3. Log into the support website and get expert help.

Tier 1 support is available Monday through Friday, 7:00 am – 7:00 pm CST. Maximum of 3 devices per user, including attached peripherals. Hands-on hardware support or repairs are not provided. Technicians will not connect remotely or take over the user’s device. Technicians will not assist with password resets or internal/proprietary processes or software. Support is limited to the following platforms: Windows 8 and newer, MacOS, iOS, Android, and Chrome. Tech coaching is limited to essential usage of final software releases, as available.

Warranty & Returns

Warranty, Returns, And Additional Information

Return Policies

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