About us
vidaXL – Live it up for less!
vidaXL is an international online retailer. "We offer a surprisingly large range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Moreover, in all countries in which we are active, we offer customer service in the native language.

Why are we here?
Consumers are increasingly price-conscious. vidaXL offers products for in and around the house at competitive prices, and want to make these products accessible to as many consumers as possible.

How do we achieve this?
We select products that are in high demand and acquire them at the source, on a large scale. We are able to influence the design and packaging of these products, which allows us to optimize them for the whole supply chain, and ultimately offer them to our customers for a very reasonable price.

For whom?
We offer these products to price-conscious consumers throughout Europe and Australia and the United States, through 31 webshops as well as a host of different platforms (like eBay and Amazon), and we are always hard at work to expand and reach even more customers.

Our story
We started with a small scale online shop, but as our company quickly grew we started manufacturing our own products under the vidaXL brand. The number of products produced exclusively for vidaXL took off exponentially, and we quickly expanded our market to several European countries. Our next step was to establish our very own vidaXL.com webshop to meet the demands of what was quickly becoming a success story. The company's success lies in sourcing and offering products at ever more competitive prices by constantly searching for cost reducing measures without compromising on quality. By always keeping ia clear and explicit focus on value for money, we laid the foundation for an efficient and successful organization.
What we promise our customers

As a customer of vidaXL you can hold us to the following promises:

Good price
There's nothing we hate more than overspending for products, and we believe we are not alone in this. By keeping complete control over all processes throughout the supply chain, we will always be able to offer our products at highly competitive prices.

Good service
We offer our customers good service. If you have any questions about a product, shipping or payment, our customer service agents are always on hand and ready to help, in your native language. Shipping and returns are always free in the vidaXL webshops. Should any issue arise with your order, we give you our word that it will be resolved to your satisfaction.

Good feeling
Shopping at vidaXL makes you feel good. You can buy vidaXL products through whichever platform you're the most comfortable with, and on top of that we promise that shopping at vidaXL will give you the rush of getting a ‘good deal’.

Feedback
Returns Policy
189 Ratings (63% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
88.89%
Product
Accuracy
72.49%
Customer Service
Satisfaction
64.84%
Amanda R.
Ordered on 8/3/2020
Returned item was delivered to them over a month ago and no refund
9/14/2020 8:14:26 AM

They sent me a damaged cabinet to my mailbox service that I didn’t even have to take out of the box to see it was damaged. I have 5 witnesses. I was ready to send it back immediately but they took 2 weeks to send me a stamp to send it back. Now they’ve gotten it over a month ago and still will not refund me. The customer service for this seller and for Newegg is TERRIBLE. Worst I’ve ever witnessed. My bank can file fraud faster

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Mohamed A.
Ordered on 8/25/2020
9/12/2020 9:27:00 AM

Nice gate With anchoring poles. But some hardware was missing and other hardware was extra. Looks like miscounting of matching bolts to nuts. Quality control should double check to make sure there are enough nuts to bolts, etc.

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  • Didn't contact
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Anonymous
Ordered on 8/22/2020
Nice product, except not as pictured.
9/8/2020 8:13:15 PM

Representative didn't read my message. I'll take pictures to send to vidaXL hoping to explain in a better way the problem of pictures and product not matching. It's not the right time to rate them until I contact them again.

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Grayson B.
Ordered on 8/6/2020
Not satisfied
9/7/2020 10:22:45 AM

Still have not received other part of order.

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Lisa C.
Ordered on 8/18/2020
9/6/2020 12:50:54 PM

Excellent

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Rachel P.
Ordered on 8/19/2020
great customer service
9/3/2020 9:54:39 AM

Contacted the seller to cancel order, however it was already shipped. Was told to refuse item and I would be refunded. Was refunded pretty quickly for the returned item

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sanju k.
Ordered on 8/15/2020
Poor quality. Not recommended at all.
9/1/2020 7:35:09 AM

I wish i could give it 0 star. The quality is very poor and product is very flimsy. Crack in wood at multiple places. Drilled holes, woods are not clear cut and sharp. Sent emails to seller but no response. Dont buy this piece . Its still lying in my basement unassembled and can sell for half of price if anybody wants.

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Robert M.
Ordered on 8/12/2020
Excellent delivery
8/28/2020 3:29:58 AM

The product came quicker than expected and everything was there and nothing broken. My husband is very handy so he was able to put it together quickly. We love the product, but haven’t used it much due to the change in weather. Definitely need Velcro to keep the cushions in place. It looks very nice and is comfortable for the short time we’ve sat on it

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  • Didn't contact
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KELLIE F.
Ordered on 8/7/2020
8/25/2020 9:50:58 AM

The product is not what I expected. I am in the process of taking apart and shipping back.

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Yer V.
Ordered on 8/7/2020
Love it!
8/24/2020 10:23:53 AM

It makes a nice house calls haircutting kit.

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Jeffrey M.
Ordered on 8/6/2020
Not safe for an adult
8/24/2020 6:53:35 AM

Ladder is very unsteady. There is no way this ladder is safe for an adult . May be ok for a child but no way it would handle someone heavy! The description says will hold up to 150 kg (approx 300 lbs)

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  • Didn't contact
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Don L.
Ordered on 8/2/2020
8/18/2020 9:39:20 PM

Straight up garbage u sold me a couch with legs that don’t fit the couch I ordered a white couch and u sent me a backing that is black neve will I buy from u again!!!! And the couch came without instructions how am I suppose to even build it

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Amanda R.
Ordered on 8/3/2020
Item came broken
8/18/2020 12:17:09 PM

Item shipped to my ups box and cake damaged and missing parts. I’ve tried multiple times over two week to get a replacement and they and the Newegg team have been absolutely terrible at responding. Says to wait 48 hours yet it took them over a week to ask me for pictures. I sent those within the hour and it’s been another week with no response. Ridiculous I wanted it but I’m moving and this delay is making it impossible to get a replacement

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Carina A.
Ordered on 7/26/2020
Bamboo Bench Set - the Dream
8/10/2020 2:34:58 PM

I found this by luck after searching so long. It fits perfectly on my balcony and I love every single Detail! It is easy to Build and not very heavy either. I love it.

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Janice P.
Ordered on 7/23/2020
Excellent
8/8/2020 6:02:18 AM

Wish I could post a photo. Worked perfectly for my needs!

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  • Didn't contact
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GAIL M.
Ordered on 7/20/2020
8/4/2020 6:11:34 PM

Great chairs for the price! The construction appears much more sturdy than the typical Director chair.

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  • Didn't contact
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george s.
Ordered on 7/25/2020
8/4/2020 7:59:58 AM

DO NOT BUY FROM THIS SELLER THEY ARE SCAM ARTIST PRODUCT WILL COME FAULTY AND BROKEN WITH OUT INSTRUCTIONS AND THEY WILL TAKE YOUR MONEY AND GIVE YOU THE RUN AROUND

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Deborah M.
Ordered on 7/17/2020
Love our new awnings!
8/3/2020 11:12:30 AM

It was what we wanted and the price was great. I recommended you to my neighbor!

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Kenyetta B.
Ordered on 7/16/2020
Not good
8/3/2020 3:51:16 AM

1. It was delivered to the wrong address 2. The swing instructions are HORRIBLE!! 3. Some vital pieces are missing and now I have to find special screws to fit. There was even a broken washer put in the bag. None of the screws were labled and everything looks exactly the same! Smh i wish i ordered a different swing.

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  • Didn't contact
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Kelly L.
Ordered on 7/6/2020
Doesn’t care
7/30/2020 4:33:40 AM

The table I bought arrived a very different color than pictured, and damaged. I can deal with the color (as it states it may vary-annoying but fine), however a raised sharp rough cut board on a desk top that cuts my arm every time I try to type is not okay. I’ve reached out to the company, they asked for pictures, I sent them the same day, and they’ve gone radio silent since for two weeks. I’ve sent two follow up emails since and have not received a response.

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