About us
vidaXL – Live it up for less!
vidaXL is an international online retailer. "We offer a surprisingly large range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Moreover, in all countries in which we are active, we offer customer service in the native language.

Why are we here?
Consumers are increasingly price-conscious. vidaXL offers products for in and around the house at competitive prices, and want to make these products accessible to as many consumers as possible.

How do we achieve this?
We select products that are in high demand and acquire them at the source, on a large scale. We are able to influence the design and packaging of these products, which allows us to optimize them for the whole supply chain, and ultimately offer them to our customers for a very reasonable price.

For whom?
We offer these products to price-conscious consumers throughout Europe and Australia and the United States, through 31 webshops as well as a host of different platforms (like eBay and Amazon), and we are always hard at work to expand and reach even more customers.

Our story
We started with a small scale online shop, but as our company quickly grew we started manufacturing our own products under the vidaXL brand. The number of products produced exclusively for vidaXL took off exponentially, and we quickly expanded our market to several European countries. Our next step was to establish our very own vidaXL.com webshop to meet the demands of what was quickly becoming a success story. The company's success lies in sourcing and offering products at ever more competitive prices by constantly searching for cost reducing measures without compromising on quality. By always keeping ia clear and explicit focus on value for money, we laid the foundation for an efficient and successful organization.
What we promise our customers

As a customer of vidaXL you can hold us to the following promises:

Good price
There's nothing we hate more than overspending for products, and we believe we are not alone in this. By keeping complete control over all processes throughout the supply chain, we will always be able to offer our products at highly competitive prices.

Good service
We offer our customers good service. If you have any questions about a product, shipping or payment, our customer service agents are always on hand and ready to help, in your native language. Shipping and returns are always free in the vidaXL webshops. Should any issue arise with your order, we give you our word that it will be resolved to your satisfaction.

Good feeling
Shopping at vidaXL makes you feel good. You can buy vidaXL products through whichever platform you're the most comfortable with, and on top of that we promise that shopping at vidaXL will give you the rush of getting a ‘good deal’.

Feedback
Returns Policy
232 Ratings (64% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.66%
Product
Accuracy
72.84%
Customer Service
Satisfaction
63.64%
Mary D.
Ordered on 11/3/2020
Ok
11/18/2020 7:55:01 PM

Got item quickly. One of the racks had a defect that made it impossible to put the screw in. Since I needed it right then I just glued it and did not return it. The shoe racks are not very sturdy but you get what you pay for.

  • Yes
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Sharon D.
Ordered on 10/15/2020
REFUND NEEDED
11/17/2020 3:25:48 PM

I was promised a refund for damage product. STILL WAITING for refund. Money is important and should not be taken from senior citizens. Very very disappointed. IMMEDIATE REFUND NEEDED!!

  • No
  • No
  • No
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Joanne S.
Ordered on 10/26/2020
Faulty product
11/15/2020 5:18:21 PM

The cabinet I ordered came with a cracked top, warped door, cut off drawer front and bent closers. When I requested that a replacement be sent out to me, I was told that I must first ship it back to them and have them inspect it before they would see about replacing it. Completely unacceptable customer service in my opinion.

  • Yes
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  • No
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Anonymous
Ordered on 10/25/2020
11/9/2020 10:44:00 AM

The item was poor quality and the instructions were unclear.

  • Yes
  • No
  • Didn't contact
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Wayne S.
Ordered on 10/21/2020
Missing Components
11/5/2020 10:37:02 AM

Disappointed to discover several major components to the dining table of the set missing. Contacted the seller and was told that I should receive those parts within ten days. That window has not yet passed, but I haven't received any notification that anything has actually been shipped and we're on day eight..

  • Yes
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WendySheeran .
Ordered on 9/4/2020
Still trying to get credit for my return
11/3/2020 6:36:32 AM

I ordered a desk from what I didn’t know was a third party seller through Newegg. It was very difficult to return the item as I was given one shipping label and I had two boxes. I am still awaiting credit on the return that I made on October 5 and I’m not getting supported through Newegg. I won’t be on ordering from this company again.

  • Yes
  • No
  • No
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Andrew F.
Ordered on 10/17/2020
Works as promised...
11/2/2020 1:42:30 PM

....it is silently and efficiently supporting my 49" TV and has not harmed my family, ruined my career or marriage, caused outrage, ruined my day or life, wasted my time or money, etc. It is a small table, and it is doing what small tables are supposed to do--support not large-ish things. If this changes, I will update my review.

  • Yes
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Kerri J.
Ordered on 10/13/2020
10/29/2020 8:07:11 PM

Shipment was super fast! Quality is great!

  • Yes
  • Yes
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David J.
Ordered on 10/11/2020
Great product ! Cheapest price!
10/26/2020 11:28:12 AM

Very fast delivery time

  • Yes
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  • Didn't contact
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Emily Z.
Ordered on 10/9/2020
Did not receive product
10/26/2020 3:35:53 AM

I ordered a table and it was never delivered. Costumer service is horrible and continues to give me the run around. Haven’t received a table or My money back.

  • No
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Anonymous
Ordered on 10/8/2020
10/24/2020 11:45:46 AM

Item arrived damaged, too many back and forth emails before I was able to get a return label.

  • Yes
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  • No
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Adrienne T.
Ordered on 10/6/2020
10/22/2020 9:02:12 AM

The picture and description was off but we made it work. The chair is a bright yellow not mustard gold

  • Yes
  • No
  • Didn't contact
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Kenneth K.
Ordered on 9/30/2020
10/15/2020 10:00:39 AM

None

  • Yes
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Anonymous
Ordered on 9/24/2020
Lovely table
10/9/2020 1:28:31 PM

Yes. The item arrived faster than expected and was just as pictured.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 9/19/2020
great deal
10/5/2020 11:23:09 AM

product was delivered fast and price was great compared to the same ones elsewhere

  • Yes
  • Yes
  • Didn't contact
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Diana I.
Ordered on 9/7/2020
Great quality and worth it!
9/25/2020 1:03:37 AM

The quality is great and we get compliments on the set all the time!

  • Yes
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Peggy P.
Ordered on 9/7/2020
Well worth the price!!
9/23/2020 1:59:52 AM

Much larger than I expected! Absolutely gorgeous! I added silk vines and solar lights to complete the look. I highly recommend!! You will not be sorry!

  • Yes
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  • Didn't contact
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Ronna S.
Ordered on 9/4/2020
Damaged Item
9/22/2020 9:35:10 AM

I have to go through another company (where the swing originated from) to get a damaged item for the Canopy Swing to function correctly. New Egg does NOT do that. For that reason, I will not purchase from New Egg again. I am getting replies from originating company saying to "Use another email", "Find the part number in the manual" for which I did not receive a manual. I have sent them the original part list I scanned and they still say I need a different part number??? I have also copied the item I purchased off of their website and sent to them stating what they need. I think they want to wear me down without replacing the damaged item. I have been responding almost daily without success.

  • Yes
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  • No
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Aaron S.
Ordered on 9/3/2020
9/21/2020 11:26:16 AM

Item arrived broken. Sent back and still waiting on refund.

  • Yes
  • No
  • No
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Donna G.
Ordered on 8/28/2020
Good
9/20/2020 7:42:32 PM

item good but already started to rust, only had it for about a month.

  • Yes
  • Yes
  • Didn't contact
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