Q: what is the firmware version of this modem ?

it says on the back rev5.5.4.9j. It does work flawlessly with time warner.

Q: Is the Zoom 5341-00-00J identicle to the Zoom model 5341J that I see advertised all over the web?

Yes I believe it is. They just removed the 0's and call it the 5341j. It's a more rectangular shaped model than its older cousin which is more rounded at the front. This model is without the "j" in its name.

Q: Does it have 1000M (Gigabit) Ethernet port?

Yes it does. DOCSIS 3.0 is capable of being provisioned for throughput higher than 100 Mb/s, and Gigabit Ethernet is the next step up for twisted pair cabling.

Q: I want to know if I can use this with Verizon Fios ?

I'm sorry that I can't answer this question since my internet carrier is not Verizon but I suggest that you call them and they will have a list of cable modems that are compatible with their operation and they will be able to tell you. I can tell you that it does work very well with Time Warner Cable however. Good luck.

Q: Where do I buy a replacement power supply for this unit?

I recommend contacting the manufacturer. The zoomtel website has a technical support contact portal.

Question 1

How many Ethernet ports?

Accepted Answer

It only has 1 Ethernet port. If you wanted to run 2 internet connections for redundancy, you can purchase a couple of these and purchase a firewall with a couple WAN ports. Not sure what you're looking for but hope that helps!

Question 2

I am not receivig a strong signal from my modem. I have upgraded my cable internet service to receive faster speed but am only receiving 7.1 mbs out of 25 mbs. Is this modem capable of handling 25 mbs?  And is it capable of giving stong signal in a 3 room, 1600 sq ft apartmen?

Accepted Answer

This is a cable modem, it is not a combination cable modem / WiFi router, which is the type of device you appear to be asking about.

This device outputs wired Ethernet, only.  Yes, it is a DOCSIS 3 modem capable of full speeds, I use it with Comcast at 50Mb/s, and it supports bursts of higher speeds.

WiFi performance is a separate issue, as local radio interference in the band(s) being used can have major impacts on perceived performance.  If you have a wired Ethernet device, use it for broadband performance testing, rather than wireless devices.  If all you have are wireless devices, you will not be able to determine the root cause of a performance problem.

Question 3

Is this the model 5341J ?

Accepted Answer

Yes, NewEgg is just using the full ZoomTel model info but it's the same and is blessed by just about every provider.  It's also much more tolerant of issues to the headend than the Motorola I had before.

zoomtel under products/5341.html

Question 4

My cable company says that their modems need to be "Bond 16". I am unfamiliar with this term. Does this product meet this specifications?

Accepted Answer

Bonding is used by cable companies to provide extra channels of data streaming simultaneously.  Since this modem is DOCSIS 3.0, it is capable of bonding.  Most ISPs now require a DOCSIS 3.0 modem.  The only way to ensure the modem is compatible with your ISP is to ask them.  Most have lists on line of tested devices.  The bottom of this page may also help you find if it is compatible with your ISP.  BTW, DOCSIS 2.0 is not compatible.

Question 5

Does it have a VOIP phone jack?

Accepted Answer

No, this is just a cable modem for use with a cable Internet provider such as Comcast.  You would also need a router with a phone jack for VOIP.  We are using this modem with the following:

ASUS RT-N12/D1 Wireless-N300 3-in-1 Router/AP/Range Extender IEEE 802.3/3u, IEEE 802.11b/g/n

We have VOIP service from a third party (PhonePower) and their phone router is plugged into the ASUS router.  So:

Cable Jack <-- Zoom Cable Modem <-- Asus Router <-- PhonePower provided router

Hope this helps.

Question 6

what is the firmware version of this modem ?

Accepted Answer

it says on the back rev5.5.4.9j.   It does work flawlessly with time warner.

Question 7

Is the Zoom 5341-00-00J identicle to the Zoom model  5341J that I see advertised all over the web?

Accepted Answer

Yes I believe it is. They just removed the 0's and call it the 5341j. It's a more rectangular shaped model than its older cousin which is more rounded at the front. This model is without the "j" in its name.

Question 8

Does it have 1000M (Gigabit) Ethernet port?

Accepted Answer

Yes it does.  DOCSIS 3.0 is capable of being provisioned for throughput higher than 100 Mb/s, and Gigabit Ethernet is the next step up for twisted pair cabling.

Question 9

I want to know if I can use this with Verizon Fios ?

Accepted Answer

I'm sorry that I can't answer this question since my internet carrier is not Verizon but I suggest that you call them and they will have a list of cable modems that are compatible with their operation and they will be able to tell you.  I can tell you that it does work very well with Time Warner Cable however.  Good luck.

Question 10

Where do I buy a replacement power supply for this unit?

Accepted Answer

I recommend contacting the manufacturer.  The zoomtel website has a technical support contact portal.

Questions & Answers