Will Call

What is Newegg Will Call Order Pick Up Service?

Newegg Will Call Order Pick Up Service is a free service that allows you to pick up your eligible order in certain areas instead of having it shipped to you. Currently, this service is available for all customers Monday through Friday as long as your orders can be fulfilled locally at one of our Will Call service centers. Please note that certain orders, such as those purchased through Newegg Marketplace, are not eligible for the pick up service.

Will-Call Restrictions

All items in the order must be available at the Will-Call pick-up location.

A credit card with the same state address as the selected Will-Call location must be used for payment. This credit card must be presented at the time of pick-up.

Gift Cards cannot be used with Will-Call orders.

May I pay for my order at a Will Call location?

You may not pay for an order at a Will Call center. You must complete your payment online.

Where can I pick up my Will Call order?

Newegg currently offers a Will Call center at the following location(s):

City Of Industry, CA:

18045 Rowland St
City Of Industry, CA 91748
Mon - Fri 10:00AM To 7:00PM

Our selection of pick up points will expand as we increase the number of service centers.

How do I select the Pick Up Service as my delivery option?

If your order is eligible for the pick up service, then during the check out process you will be given the opportunity to select “Pick Up” as your shipping method. During check out you will be shown a Will Call Order Pick Up Slip. Please print out this slip as you will need to bring it with you when you pick up your order.

When will my order be ready for pick up?

You'll receive a “Ready for Pick Up” confirmation e-mail once your order has been processed and is ready for pick up.
Generally, if an order is placed and verified between 8 a.m. to 3:30 p.m., Monday through Friday, it will be available for pickup the same day. Your pick up time will depend on the order verification process and local product availability. The pick up address is on your Will Call Order Pick Up Slip and Ready to Pick Up e-mail.
If you have not received your “Ready for Pick Up” confirmation e-mail within 1-2 business days, please contact our Customer Service dept.

What are the Will Call center service hours?

California:
18045 Rowland St. City Of Industry, CA 91748 Mon-Fri, 10am to 7pm PT

New Jersey:
45 Patrick Ave. Edison, NJ 08837 Mon-Fri, 10am to 7pm ET

Tennessee:
6100 East Holmes Road, Suite 103 Memphis, TN 38141 Mon-Fri, 10am to 6pm CT

What do I need to pick up my order?

When you arrive to pick up your order you will be required to provide your photo ID, the original credit card used for the order and the Will Call Order Pick Up Slip for verification. This information must match with what you provided for the Will Call Order Pick Up Slip. A signature is required to confirm receipt of your packages.

Is the Will Call center open during holidays?

The Will Call center is closed during the following holidays: New Years Day, Memorial Day, July 4, Labor Day, Thanksgiving Day and Christmas Day.

How do I print the Will Call order slip?

You can print a copy of the Will Call Order Pick up Slip from your account during check out or from the link under your Ready for Pick Up email.

Can I assign someone to pick up my order for me?

Yes. Log in to your account and assign someone to pick up your order. Print out your Will Call Pick Up Slip and send it with your designated pick up person. He or she must bring the slip, his/her photo ID and the original credit card used for the purchase for pick up. Newegg will not release your order unless the pick up person’s photo ID matches the name on your Will Call Order Pick Up Slip.

How long do I have to pick up my order?

Newegg will hold your order in our pick up center for up to seven calendar days after you receive your Ready for Pick Up email. At the end of the seven day period, we will return your order for restocking and process a refund. We will send you a follow-up email during your scheduled seven-day pick- up period to remind you that your packages will return to our facility at the end of the period.

Does the Will Call Center accept RMA packages?

Yes. In most cases, we will accept your RMA packages and transfer them back to the processing center for free. Please note that our will call service centers cannot accept RMA packages for Newegg Marketplace orders. You need to apply for a valid RMA number online before we accept your packages. Newegg will verify your product and quantity with your RMA, but we will NOT process your RMA for refund or replacement at a Will Call service center.

How do I contact Newegg if I have more questions?

For further assistance, you may call our customer service line at (800) 390-1119 or send us an e-mail at the address listed on the notification e-mail.