Manufacturer Response:

Dear user, it is unfortunate that you have experienced a drive failure. Please be aware that WD hard drives are precision instruments that can be affected by rough handling, vibration, or electrostatic discharge (ESD). All Western Digital products are tested and determined to meet WDs stringent quality standards before they are shipped to our resellers. We understand your situation and will gladly work to resolve your issues to your satisfaction; as our goal is to provide world class customer service, and part of that goal in this situation would be to replace your drive, and investigate the cause relating to the products defect.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8

Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/ for any questions you may have.

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