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XFX Double D FX797ATDJC Radeon HD 7970 3GB 384-Bit DDR5 PCI Express 3.0 CrossFireX Support Video Card
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Piece of Junk and Technical Support is a Joke 03/28/2014

This review is from: XFX Double D FX797ATDJC Radeon HD 7970 3GB 384-Bit DDR5 PCI Express 3.0 CrossFireX Support Video Card

Pros: It's a shorter card than some of the other 7970's on the market. So you get better air flow if you put this card in a large case, or you can choose to put this card in a smaller case.

Cons: The card is defective. It took me forever to diagnose the problem, but my particular card causes display artifacts to be rendered, frame stuttering, and then my computer to do a hard-freeze when playing games that use Directx11. I've been able to confirm its not a driver problem, software or computer configuration problem, but I can reliably reproduce the fault. It appears to have a faulty chip that doesn't handle DirectX 11 properly

However XFX's customer support is a joke. I contacted their support and explained the problem. They (specifically someone named "Krell") asked me to send them a copy of my invoice and asked me one or two clarifying questions. That was 5 days ago and I haven't heard back from them since despite repeated attempts to contact XFX. Now, I'm left in limbo.

You buy enough parts and eventually, you will buy a bad one. It happens. What is unacceptable is when a company doesn't stand behind their product or warranty or provide even a minimum level of customer service. Spend your money on a card from another manufacturer. If you buy a bad part, at least they will stand behind their products and not leave you hanging when you need help.

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Xtreem LV 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000) Desktop Memory Model TXD316G2133HC11DC01
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: See previous review entitled "Not Product Advertised." Although the sticks do not contain XMP profiles matching their advertised timings, I was able to manually set the timings and speed in my BIOS. They appear to be functional and stable.

Cons: The heat spreaders are *THICK*. Too thick. Placing two of these sticks side by side in my motherboard had the heatspreaders of the adjacent ram contacting each other. This leaves no room for air to travel between the ram sticks. It also makes it hard to grip a RAM stick after you have installed it. I have never had this problem before - the heat spreaders of my previous Ram did not contact each other.

Other Thoughts: I did not knock off an additional egg for the over-sized heat spreaders because it does not appear to impact my system. In my experience, RAM heat sinks are more bling than functional. I've never had RAM get hot or overheat, but then I always run my RAM at stock/standard compliant voltages (e.g. 1.5 volts for DDR3). Heat sinks might be necessary for overclocking your memory by increasing the voltage. If so, see my comments above about the lack of airflow around the DIMMS when you install these.

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Xtreem LV 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000) Desktop Memory Model TXD316G2133HC11DC01
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: It's memory, it boots, it works, and it was recognized by my BIOS appropriately.

Cons: This memory had a different XMP profile on the sticks than the one advertised on the box. The advertised profile has timings of 11-11-11-28 at 2133 Mhz and 1.5 volts. The actual timings in the XMP profile when you load it into my motherboard are 9-11-11-28 at 2133 Mhz and 1.65 volts. Although I appreciate slightly faster than advertised timings, I deducted an egg for two reasons. First, the memory is overvolted to achieve these timings. Second, the fact that the XMP profile on the memory sticks is different from what is listed on the box indicates a quality control issue. Buyer beware.

Other Thoughts: I haven't had these sticks in my box for long. I will update this review once I have a chance to test them for stability and see if I can get the advertised voltages manually while maintaining stability.

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John L.'s Profile

Display Name: John L.

Date Joined: 07/17/05

  • Reviews: 8
  • Helpfulness: 1
  • First Review: 08/29/13
  • Last Review: 03/28/14
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