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"service that makes you smile"
Our family owned company started as a mom and pop shop at the turn of the century in new york city servicing local hard working contractors, providing them with essential construction materials, gradually growing to a multi national operation now here we are with the same great personal service with a smile...
- Returns Policy
At GIA Hardware, we are committed to providing our customers with the best possible on-line shopping experience. This includes a commitment to excellent customer service, even after the products have been delivered. If for any reason you are unsatisfied with a product ordered from GIA Hardware, we will gladly assist you with your return options. All return requests must be submitted within 30 days of shipment.
**NO RETURNS OR EXCHANGES WILL BE HONORED ON SPECIAL ORDERS, LARGE QUANTITY ORDERS.**
Please note the following when returning an item:
·The original shipping charge will not be refunded, except in cases where GIA Hardware has made a shipping error.
·All returned products will be subject to a 25% restocking fee, except in cases where GIA Hardware has made an error.
·Returned products must be in original condition including all packaging materials, inserts, manuals, warranty cards (without any writing) and all accessories and sealed (in the original retail packaging) otherwise a refund may not be issued.
·Oversize items, such as patio furniture, are subject to a minimum $25 restocking fee, or 25% of the product cost, whichever is greater.
·Items that require installation cannot be returned after they have been installed, so please make sure the item you have ordered and received is the item needed.
If the return item is in new, fully saleable condition, we will be happy to issue a refund for the product, minus a 15% restocking fee and the original shipping charges. The original shipping cost will be refunded if we made a mistake on your order or the product is damaged while in transit to you.
If product is damaged in transit, please contact us within 5 business days of receiving the item.
Defective merchandise must be claimed within 30 days of receipt of your order. Items that have a manufacturer's warranty will be referred to the Product Manufacturer. Items with no stated Manufacturer's Warranty will be dealt with direct by GIA Hardware. All claims need to be emailed to us in order for us to process and deal with the issue. Items with stated manufacturer's warranties include power tools, heater, grills, power equipment and many other high value items. Please understand that the product manufacturer's warranty is meant to protect you and your investment in your purchase. Please also refer to the Warranty section.
If you wish to exchange your return with a different item, check the site for the new item's availability. We will be happy to ship the replacement item upon our receipt of the original purchase. If there is a balance due, it must be paid before the new items will be shipped. We will issue refunds for difference in price before the new item ships.
All warranties are product specific and vary by manufacturer. Warranty claims are handled soley by the manufacturer. GIA Hardware cannot be held responsible for defective products. We will be happy to assist you in locating contact information for your item's manufacturer.
**We reserve the right to refuse purchases due to incorrect prices, or any other incorrect information on www.giahardware.com**
If you have questions or concerns regarding your order or any of the products we carry, please email us.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.