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82 Ratings (95% Positive)

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On-Time
Delivery
97.56%
Product
Accuracy
96.34%
Customer Service
Satisfaction
92.00%
Prakash S.
Ordered on 10/2/2020
Used Product-Fake description
10/8/2020 11:52:44 AM

The seller listed the item as new genuine keyboard, however, the seller sent a used product. It has dust residue and connecter were twisted. I would not recommend this at all.

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Daniel G.
Ordered on 9/14/2020
Excellent product, solid service
10/1/2020 8:58:34 PM

No complaints from me. I had to contact the seller to change the delivery instructions, and their response was prompt, and allowed me to change from delivery signature required, to hold for pickup. The product is as described and, though a refurb, is in great condition. It also turned out to be a great fit for how I will use it, though reviewing the product in detail might not be very useful to anyone else, as its already sold out (not surprising given run on computers everywhere in 2020). I'd absolutely buy from them again, the product is hard to get, and the price was very good.

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Tara T.
Ordered on 9/11/2020
Fast delivery, well packaged
9/29/2020 5:50:08 PM

I needed a new CPU fan for a client's Lenovo Ideacentre after her's died. Not the most common component. Seller had a refurbished fan for a good price.

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Jerry A.
Ordered on 8/29/2020
Excellent product and fantastic customer service!
9/22/2020 6:36:50 AM

I ordered a refurb HP 840 G3, the PC was in excellent condition, looked new and works great! I did have a minor issue with the charging adapter not working, and must say their customer service was superb. They had a new charger FedEx’d overnight and the replacement worked like a champ! Great service! I will definitely use ITreplay for future needs! Thanks, Jerry

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Anonymous
Ordered on 9/2/2020
Impressed First-Time Refurb Buyer
9/18/2020 8:46:19 AM

This was my first time ever buying a used/refurbished laptop, and this experience blew me away. Not only was the laptop delivered on time given the holiday weekend, but everything I wanted and expected arrived in the package without any dents or scratches. You can’t even tell that this laptop has been even touched by another person, it looks brand new! Everything works properly (I used the laptop for several days after receiving to really give a sufficient rating; I’ve had this laptop for approximately two weeks now) after several uses. The battery is phenomenal; only takes 1-2 hours to take on a full charge, and the charge lasts for about 6-8 hours without the battery save mode. All audio and visual functions are working properly. Backlit keyboard is helpful and works. Fingerprint reader is good. And for the price, this purchase was a no-brainer. I could go on and on about the pros. My only con is that when the package arrived, the box itself was slightly dented and had a very small hole, but that could be the result of poor handling/shipping, so I can’t and won’t blame ITreplay for that, especially since neither the laptop nor the accessories were harmed. Overall, this was a really great experience, and I’ll be choosing ITreplay the next time I look for a refurbished/used product. 6/5 stars, if I could!

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Myron B.
Ordered on 9/1/2020
Very good seller, easy to work with, great customer service
9/17/2020 1:19:25 PM

First, I got it early, which was a blessing. Second, the optical drive wouldn't burn a dvd, I called, and they immediately gave me a partial refund. I've already ordered a new drive from Newegg. The pc was in excellent shape, clean, no noticeable marks, dings, etc. I would definitely recommend this seller.

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Anonymous
Ordered on 8/28/2020
Excellent refurbished computer
9/15/2020 10:57:05 PM

I recommend the seller

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FELIPE M.
Ordered on 8/14/2020
Happy :)
8/29/2020 9:45:07 AM

This laptop was exactly what I expected, almost new and the SSD make it a steal, fast and cheap; what else you want... Perfect for the beginning of the kids online classes... 5 eggs without a doubt...

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Nigel B.
Ordered on 6/28/2020
Very good
7/14/2020 7:28:06 PM

I would totally recommend this website to everyone I know.

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Aimee K.
Ordered on 5/2/2020
PC had issues and seller addressed VERY quickly
6/23/2020 10:43:39 AM

My dealing with this seller was quite positive and quite professional. I contacted them with an issue with the product. The issue was resolved within a day to my satisfaction. Definitely would buy form again.

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Lucy B.
Ordered on 6/5/2020
I had to cancel my order
6/12/2020 8:59:26 AM

ITreplay got back to me when I sent them an email asking to cancel my order. They cancelled my order even though it had already been shipped and contacted Fedex to turn the package around. They also issued a full refund although it took Newegg a few days to process. I was very happy with their customer service!

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Paul L.
Ordered on 5/26/2020
Unresponsive, attempted to cancel, but did charge my card anyways
5/27/2020 9:20:55 AM

I attempted to cancel an order before it was charged on my card soon after I did the purchase. However, there was no button to cancel, so I email the vendor and asked to cancel. They didn't contact me and they charged my card anyways. I proceeded with a refund, but of the two (2) items I purchased: - One (1) Laptop - One year (1) extended warranty They only refunded the laptop. Beware of this seller. Not good people to make business with.

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MICHAEL F.
Ordered on 5/1/2020
Product was exactly what I wanted
5/15/2020 4:33:47 PM

I was very pleased with the product, the price, and the on-time delivery. I would recommend New Egg to anyone.

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Glenn H.
Ordered on 4/22/2020
Happy with my refurbished laptop
5/6/2020 4:00:01 PM

So far... It has only been a few days. But I got excellent value and little trouble for it. Federal Express is poor at the actual status of delivery, but that is not the Vendor's fault, necessarily.

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Arthur E.
Ordered on 4/21/2020
Great Service
5/6/2020 8:24:55 AM

The laptop that I received was not what I ordered and when I contacted the seller they quickly resolved the issue. Great Service.

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Justin C.
Ordered on 4/16/2020
So far so great!
4/30/2020 2:58:10 PM

I purchased a refurbished surface book from this seller. I wanted to wait 30 days to give any kind of review. I think when you purchase something you need, it can be easy to see all the positives. In this case, that might be because there were no negatives! The item said it would arrive on the Thursday after my purchase. It arrived on Tuesday- two days earlier. The description said that it was refurbished, but like new other than a missing stylus. This proved to be exactly the case. The only weirdness with the product is a sort of gritty spot on a small portion of the keyboard. Otherwise, I got a great laptop at an unbeatable price. I'm really thankful I found this device and seller. If I need to purchase another laptop in the future. You'll definitely have my money.

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Arthur C.
Ordered on 3/31/2020
Very very good
4/8/2020 4:17:25 AM

I would recommend anyone to buy from this seller. I recieved my purchased on time and they him was great.

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Shay S.
Ordered on 3/18/2020
The notebooks are working great
4/2/2020 9:14:22 AM

These computers are just what we needed.

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Kenneth R.
Ordered on 3/17/2020
4/1/2020 6:20:50 PM

The fan makes a constant noise, I tried to contact customer service, but have gotten no where!

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Ed E.
Ordered on 2/26/2020
Whole Experience was positive!
3/13/2020 10:11:16 AM

Would buy again. Daughter is delighted with the product!

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