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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

ATHQ is dedicated to bringing the most competitive prices and the best customer service to all of our clients. We are one of the biggest independent distributors of telecommunication equipment in the nation.

With over 20 years of experience in the telecommunications industry, we pride ourselves in providing only the best business telephone system products and VoIP telephone system products.

You can browse through our inventory to check stock and purchase phone system equipment online with ease and satisfaction. We provide comprehensive information such as business phone system brochures, phone manuals, compatibility charts, feature lists and technical support tips. For your convenience we also stock a complete inventory of telephone accessories. You may purchase a voice mail, recording device, cordless phone, headset, conference phone, battery back up, surge protection, or music on hold device to accompany your phone system.

We specialize in helping clients choose the correct small business phone system to fit their needs. We are driven to provide satisfaction to all of our customers.

Returns :
All returns must meet all of the following requirements:
1. Items must be returned in the condition they were received including all original packaging and accessories.
2. Items must ship in a packing box. Do not attached labels to original product packaging as this will change the condition of the item.
3. Items must be returned within Neweggs 30 day return time frame.
4. Buyer is responsible for all return shipping costs regardless of the reason of return.

Items that are defective can be returned for a full refund. Once the defective item arrives at our facility it will be tested by our certified technicians to ensure the item is indeed defective. Once the item is confirmed defective a full refund will be processed. Items that are retuned as “defective” but are not actually defective will be subject to a 15% restocking fee and cost of original shipping. Please read each listing carefully to make sure you are purchasing the correct item. If you have any questions about a product check the manufactures website for more information. All items returned for reasons other than defective such as Accidental Order, Better Price Available or No longer needed/wanted will be subject to a 15% restocking fee and cost of original shipping. If these items are returned in good condition and meet all of our return requirements the restock fee may be waived. Items returned outside of Neweggs 30 day return window will be directed to the manufacturer.

If you have any questions or concerns please contact us:


Merchant Team
American Telecom Headquarters
Newegg@ATHQ.com | 1-800-875-6052

  • Feedback
  • Returns Policy
239 Reviews (89% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-18 of 18
John C.
Ordered on 1/11/2017
Quick, Reliable, and Helpful! 1/27/2017 5:37:53 AM
The phone I ordered arrived in original packaging with all parts and accessories in a very reasonable time. After a couple of weeks I found out that four of the 26 programmable buttons didn't work. Unfortunately I didn't have the original packaging anymore that is required for returns. I called anyway and explained the situation and they were willing to work with me to make sure I got a fully working phone. Every company will make a mistake or let a defect slip through eventually, the important thing is how they handle it when that happens. American Telecom HQ handled it masterfully! I will definitely be ordering with them again in the future!
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Tom J.
Ordered on 7/2/2016
Poor shipping 7/27/2016 10:25:43 AM
The thing isn't even here yet!!! How am I supposed to rate something that this is even slower than snail mail!!
American Telecom Headquarters Response:
Hi Tom , the tracking number shows your item is delivered 3 days after your purchase ? we are not sure if you mistaken with us and another seller ? 823558915192899 fedex please check it out .
Thank you ,
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Anonymous
Ordered on 4/19/2016
5/11/2016 10:33:54 AM
I would recommend this seller to people.
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Anonymous
Ordered on 3/24/2016
28 Port Cisco switch 4/18/2016 9:41:46 AM
Quick and easy ordering, Delivery very fast. Thank You
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Joe F.
Ordered on 3/23/2016
Broken products 4/15/2016 8:50:13 AM
The 15 cisco IP phones that I purchased were mostly broken and scratched. The condition of the phones were terrible. Most of them could not even stand on their own. We needed to put a screw under the stand to keep the phone up. Packing of the phones was an issue as well. There was no effort on the sellers behalf put into my order. I will not be ordering from this seller again.
American Telecom Headquarters Response:
Hi Joe , we are so sorry about that , but why didnt you contact us at least and let us know about your order , we were confused a customer who purchased 15 refurbished phones and you described it as you did , and never contact us about it its a question mark ? or even ask for a return ?
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1 out of 1 people found this review helpful. Did you?
David M.
Ordered on 3/16/2016
Poor handling of defective camera. 3/21/2016 1:34:46 PM
Shipped me a defective webcam and would not pay for return shipping or give me any useful advice by phone. Email responses seemed as though they weren't reading my short emails. My credit card company claims that selling me a defective device likely violated an implied warranty of merchantability and that I would likely prevail in a chargeback. Thankfully, I won't have to find out because Logitech has offered to replace the webcam with no shipping charges to me. One important lesson is to call logitech business support (the webcam was a business product) at 1-866-640-5644. This was far more useful than the number newegg gave me (for logitech consumer support, with 45 minute hold times) or trying to contact ATHQ or newegg.
American Telecom Headquarters Response:
Hello , we are sorry about that , but as you received a defective item as you are claiming why didnt you ask for a return as you should and we could have sent you a replacement or refund your money , How you kept a defective item and not return it ? thats why we were confused with your comment and feedback ?
Thank you ,
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b S
Ordered on 10/23/2015
SENT INCORRECT PHONE 11/2/2015 1:39:05 PM
They sent me the wrong d a r n phone. I mean how bad can it be to not even send the correct phone?
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Anonymous
Ordered on 10/7/2015
Never received item 10/21/2015 10:26:30 AM
Don't order from these guys. I ordered on 10/7 and today is 10/21. I never received the item. Now I have to find their contact information from newegg and get my money back or product delivered to me. They posted up a dead invalid link for shipping and marked it as shipped. What cons..
American Telecom Headquarters Response:
we have no idea what your talking about ! make ur facts true next time , your order was delivered and signed for ! Actual delivery:Thu 10/15/2015 12:48 pm
and signed for by one of your coworkers or employees , make your contacts before and make sure of it before making such a bad statement !
Thank you !
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Green2a
Ordered on 5/14/2015
The Telephone was new. 6/4/2015 4:15:01 PM
I received a used telephone with a scratch in the display. The phone worked correctly.
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MIGUEL
Ordered on 3/11/2015
American Telecom Headquarters 3/17/2015 4:47:20 PM
My Item Came Used .The Box was open Before and cover Up with Tape. The phone have Call Id recorded, I'm Very Unhappy With This Seller. I'm Still Waiting For Answers.
American Telecom Headquarters Response:
we are very sorry for the problem ! and we are trying to reach out for you , but so far you didnt reply yet to our message and we are waiting for you to give us you answer ?
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Prasad
Ordered on 2/6/2015
Defective device 3/5/2015 7:13:34 AM
I got defective item, I bought Cisco SPA 525G2 5-Line IP Phone with Color Display, PoE, 802.11g, Bluetooth, Mobile Link and SPEKER phone not working on the device.
American Telecom Headquarters Response:
we already fixed the problem with the customer and we gave him a great customer feedback as he promised he will remove or adjust his feedback .
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Anonymous
Ordered on 1/7/2015
Fast Shipping 1/8/2015 9:03:12 AM
Ordered the item and chose standard shipping but got it the next day! Item is as described. Will do business again!
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 1/7/2015
Great!!! 1/7/2015 1:42:10 PM
Great Communication! Great Seller! Great! Great! Great!
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/14/2014
Very slow! 12/12/2014 12:09:18 PM
The turnaround on fulfillment and the shipping were really slow. The item was defective and I returned it. Four days after delivery of the item back to the company, I have heard nothing regarding any action. Now 1 month has passed since I ordered with no product for me to use. Wish I'd paid full price to a reputable dealer instead. At least I'd be able to use the product by now.
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Jshan
Ordered on 9/19/2014
Box was open 9/26/2014 8:41:37 AM
I ordered this and another model of Jabra headset from American Telecom Headquarters. Both items had been previously opened. All of the cables were unraveled, the ear pieces were partially assembled, things were just thrown back into the box, not put back in the foam packing holders. There was and extra power supply and I think a USB cable was missing.
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Anonymous
Ordered on 2/21/2014
A+ 2/27/2014 7:04:21 AM
Shipping was fast. Item as described. What more can you ask for these days? Would buy from again.
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D
Ordered on 2/21/2014
Got it the next day 2/24/2014 11:40:29 AM
Chose ground shipping and still got it the next day! Item as described. Highly recommended seller!
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Anonymous
Ordered on 12/6/2013
product never received 12/27/2013 8:39:27 AM
I have paid for my product and still have not recived it. I ordered it a month ago. I have called and spoke to someone and they were supposed to ship it out again and still not received.
American Telecom Headquarters Response:
We have resolved this issue with the customer.
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1 out of 2 people found this review helpful. Did you?
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