Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - Newegg shopping upgraded ™

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Asus Zenfone 2 Laser Unlocked Smart Phone, 5.5" Silver, 32GB Storage 3GB RAM, US Warranty

Sold and Shipped by Newegg

Purchases from these Sellers are generally covered under our Newegg Marketplace Guarantee.
Marketplace Seller
  • Qualcomm 64-bit Snapdragon 615 processor
  • 5.5inch LED backlit Full HD IPS 1920 x 1080 resolution
  • Unlocked GSM, Dual SIM with 4G / LTE, and 802.11ac connectivity
  • Rear Camera 13 MP, Front Camera 5 MP
  • 32GB Storage (Expandable up to 128GB with Micro SD) + 3GB RAM
  • Android 5.0 OS
  • 3000 mAh Removable Battery with quick charge feature

LOADING... LOADING...
  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS ZE551KL-15-3G32GN-SR

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details
Ownership: more than 1 year
Verified Owner
4/ 5
Phone works well with some glitches

Pros: Phone works. Display good in Vivid mode. Also has "blue light filter" mode for those people negatively affected by blue light.

Cons: Bluetooth stopped working to my car (Chevy Cruze). Still works to wife's car. Wife's phone works to my car. It connects and them immediately disconnects. Sometimes the touch screen becomes insensitive I can get it back to life by starting to shutdown (press and hold power button) and then the screen works when it asks me what I want.

Other Thoughts: Follow-up. The touchscreen started failing 27 months after purchase. It closes a window and then opens another window when typing. Or sometimes it registers several key presses for a single key press. Keeping rating at 4 eggs because the failure started after 24 months of ownership. Other than was I'm reporting here and reported in the Cons before, it has otherwise been a good phone.

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
1/ 5
As good as their laptops

Pros: Worked for 19 months

Cons: Worked for 19 months...
Charger port went bad

Other Thoughts: Trying Moto with USB-C next.

0 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Dear Valued Customer,

I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any products that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-gayzel@asus.com and I would be more than happy to help.

Best Regards,
Gayzel
ASUS Customer Loyalty
Ownership: more than 1 year
Verified Owner
1/ 5
Poor Component Quality

Pros: Scratch Resistance, Photo Quality

Cons: This phone has the worst speaker of any phone I've ever heard. After owning for less than a year, the first phone of this model I had starting to sound like it had a blows speaker. It also would not connect to wifi. I sent that in for repair and it was replaced by ASUS under warranty. Now, that replacement phone is doing the exact same thing less than a year later. ASUS builds $200 phones that dont last one year. They will never see another dime of my money!

0 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Hello Kevin,

Thank you for your feedback. We understand your concerns and apologize for this inconvenience. It's unfortunate to hear you are experiencing the same symptoms. Does the speaker distort when using speaker phone, playing music, or all the time? Have you tried adjusting Audio Wizard settings? If the speaker has malfunctioned and cannot be resolved there should still be warranty coverage if you are still within the 12 month warranty. Your original 12 month warranty transferred to the replacement.

If you would like further assistance I can look up your warranty to confirm if there is still coverage or if there is anything we can do to assist you, please feel free to contact ASUS Customer loyalty at cl-frank@asus.com.

Sincerely,
Frank
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
2/ 5
Asus Zenfone 2 Laser Smart Phone, 5.5" Silver, 32GB Storage 3GB RAM,

Pros: The size and screen size

Cons: It power cycles several times a day and I do not like the camera pictures are good outside on a sunny day bad for inside pictures. Picture fixing options not good either.

0 out of 2 people found this review helpful. Did you?
Manufacturer Response:
Dear Customer,

Thank you for your feedback. We understand your concerns and apologize for any inconvenience this has caused. ASUS Customer Loyalty is available for warranty assistance or any technical related issues you may have. In regards to the power cycles, a lot of times just updating the firmware to the latest version can help improve this symptom. Please see the following support page for more details - https://www.asus.com/US/support/FAQ/1011557.

If you would like further assistance we should be able to provide you with more feedback on how to resolve most symptoms.
Please feel free to contact contact me at cl-frank@asus.com. Please include case # N170328540 as a reference.


Sincerely,
Frank
ASUS Customer Loyalty
cl-frank@asus.com
5/ 5
Great phone, Excellent Value

Pros: >Nice camera
>Snappy application response
>Dual Sim/SD support
>Supported by Cyanogenmod (Now LineageOS) with Marshmellow and Nougat

Cons: >Installed Asus bloatware (Not an issue if you mod the OS)

Other Thoughts: I have owned this phone over a year now and love it. No issues to report, great value. Performs just as good as my friends $500+ phones in my opinion.

1 out of 1 people found this review helpful. Did you?
Ownership: 1 month to 1 year
5/ 5
great phone for a good price

Pros: -Great specs
-Unlocked
-Looks good
-Screen looks good, and is fairly smooth and crisp
-The gestures like the double tap to wake are very useful
-Large size is perfect (at least for me)
-Decent battery life but you should close apps that could drain it fast
-Wonderful camera, takes good quality pictures and has tons of features
-Comes with FM Radio which is a nice feature
-Has a Laser ruler, although only measures very close
-tough; ive dropped it multiple times and it was fine (note i do have a case on it)
-price
-flashlight
-32gb is more than plenty and holds everything i need and much much more

Cons: -Range of brightness isnt good, the lowest brightness really isnt as dark as it should be
-No grip to hold at all. You almost need a case theres no grip on it, especially for the size.
-Speaker isnt very good

Other Thoughts: I bought this phone when it was $250 on sale for $200 and for whatever reason the price got jacked up

1 out of 1 people found this review helpful. Did you?
Ownership: 1 month to 1 year
Verified Owner
3/ 5
It worked fine for the first 6 months then I started getting hardware issues.

Pros: - Great design.
- Decent front and rear camera.
- Works fine with a GSM carrier.
- Decent speed when running various apps.
- Decent phone for the price in comparison with the other unlocked smart phones in the market.

Cons: After 6 months of using this phone, I started getting following hardware issues (There is no physical damage to the phone):
- Pixel burn on the top left side of the screen that seems to be expanding downwards.
- Proximity sensor keeps get stuck randomly. (I don't have any cover or screen protector and I made sure that proximity sensor area is clean)
- Now the screen acts like if someone is touching certain areas on the screen even if I am not touching any part of the screen. So it randomly opens apps that have icons in that part of the screen or it will move my cursor to that part of the screen since it will think that someone touched that part of the screen when I am typing.
- I called their service center since it was still under warranty and they asked me to mail my phone to their service center in Texas I think but they wanted me to pay for the postage and plus I don't have any other phone so I didn't mail.

Did you find this review helpful?
Manufacturer Response:
Hello Anuj,

Thank you for choosing ASUS products. We value your feedback and apologize for this inconvenience. ASUS Customer Loyalty is available for warranty assistance or any technical related issues you may have. I'm sorry to hear you are experiencing these symptoms with your ASUS ZenFone 2 Laser. Although this may require sending in for warranty service please see the following support page that may help troubleshoot the symptoms described. http://www.asus.com/us/support/FAQ/1006733/

If there is anything I can do to assist you with warranty service please contact me at cl-frank@asus.com. Please include your case or RMA number as a reference.

Sincerely,
Frank
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
4/ 5
Not perfect but great value

Pros: Great performance for price range.
Great battery life.
Camera excellent in good light.
Smooth operation
Good looking screen.

Cons: Fast charging removed from original Zenfone 2.
Performance degraded vs Atom processor in original.
Bloatware all over.
Update experience mediocre.
Camera mediocre in low light.
No NFC
Screen brightness not up to using in direct sunlight

Other Thoughts: If this phone had been released with the same SoC as the original Zenfone 2 and a slightly improved camera it would've been a home run. Overall great value for the money but I just feel Asus could've done better.

Did you find this review helpful?
ICON Loading...
Selected Items
Are you an E-Blast Insider?
 
Subscribe Newegg e-Blast
PayPal
Shop without retyping payment details. Secure shopping made faster.
Check out with PayPal.

This item is eligible for Newegg Premier benefits. Are you a Newegg Premier Member? If not, sign up today and get:

  • Free 3-day-or-less shipping on eligible items, discounts on 2- or 1-day delivery
  • Free shipping on returns using labels available on our website
  • No re-stocking fees
Learn More | Sign-in

Condition Guidelines

The following guidelines apply to all product categories unless otherwise indicated within specific categories.

  • New : This means the product will ship as received by the manufacturer, sealed, with all advertised components, and with the manufacturer warranty.
  • Refurbished : This means the product was tested and repaired as required to meet the standards of the refurbisher, which may or may not be the original manufacturer. Any exceptions to the condition of the item outside the manufacturer’s information should be provided in the listing, up to and including warranty details.
  • Open Box : Newegg only guarantees your receipt of the Open Box product with the purchase of this item. Any accessories MAY OR MAY NOT be included. Newegg will NOT send you any missing accessories, even if it is required to use all of the item’s functions.Open Box items usually do not come with manufacturer or vendor warranty or technical support. However, warranty support may be available if an item was never registered by a previous owner. Please contact the manufacturer to check.
  • Used - Like New : This means that the product has been opened, possibly used but is in perfect condition with no signs of cosmetic or functional defect. Product may includes warranty, and accessories found with the original product. Product may or may not be in the original packaging. Returned items with minor packaging defects fall under this category.
  • Used - Very Good : This means that the product has been opened, may show slight signs of use and cosmetic blemish, and may be missing minor accessories, but remain in excellent condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Good : This means that the product has been used, may show clear signs of use and may be missing minor accessories, but remain in good condition. Product does not come with warranty unless stated otherwise in product description.
  • Used - Acceptable : This means that the product shows clear signs of use, cosmetic defect, and may be missing minor accessories and manual, but remain in working condition. Product does not come with warranty unless stated otherwise in product description. Functionality issues beyond signs of use should be disclosed in product description.
Price Available at Checkout
Why can’t we show you details of this product?

Some manufacturers place restrictions on how details of their products may be communicated.

If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.

Your Personal Data

Newegg’s website and online services use cookies and similar technology for a number of reasons: Some technologies allow the site to function. These functional cookies are required to use the site and complete purchases. Another set of technologies improve the browsing experience and personalize it. Here are all the details about Newegg’s Cookie and Privacy Policies. Please select and accept your settings before you continue. Thank you.

Your Personal Data

Newegg’s website and online services use cookies and similar technology for a number of reasons: Some technologies allow the site to function. These functional cookies are required to use the site and complete purchases. Another set of technologies improve the browsing experience and personalize it. Here are all the details about Newegg’s Cookie and Privacy Policies. Please select and accept your settings before you continue. Thank you.

Your Personal Data

To use this third-party content we need your approval to share your data with them. Here are all the details about Newegg’s Cookie and Privacy Policies. Please accept if you wish to continue with third-party features. Thank you.