BrownBearTech is a family owned consumer electronics business with over 10 years of combined industry experience. Though wholesalers at heart, our longterm relationships with vendors has allowed us to source consumer electronics at the most competitive prices and pass the savings along to customers all over the world. Our passion for people has driven our success in the e-commerce space, and we are glad to source the best products at the most competitive prices to our online customers daily.

Feedback
Returns Policy
147 Ratings (84% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
93.15%
Product
Accuracy
91.78%
Customer Service
Satisfaction
83.15%
Anonymous
Ordered on 10/5/2020
Horrible Company
11/23/2020 8:07:27 AM

I am extremely unhappy and will NEVER order again from your company. I have waited over a month for a refund on a defective item. I have been jumping through hoops to get it and still no refund. Customer service is the worst I have ever dealt with. Just give me my refund!! If I have to, I will start a class action suit against your company. I see how many terrible reviews there are. Newegg is absolutely no help in the matter either. No one will refund me my money. I am disgusted by this company and Newegg.

  • Yes
  • No
  • No
1 out of 2 people found this review helpful. Did you? 
Matthew M.
Ordered on 9/20/2020
Images shown with full keyboard
10/15/2020 2:49:30 AM

This device was not what was shown with a full keyboard.

  • Yes
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 8/20/2020
Stole my money
9/16/2020 10:19:06 AM

I recently brought a switch from this seller. I found myself no longer needing the switch and shipped it but at my cost. It has been 13 days since they have received the package and I have still not been refunded. I’ve tried emailing and contacting both the sell and Newegg but have gotten no where. I advise anyone who is thinking about buying from this seller to look elsewhere.

  • No
  • Yes
  • No
2 out of 3 people found this review helpful. Did you? 
Karen C.
Ordered on 5/29/2020
good
6/15/2020 3:09:20 PM

Yes would recommend

  • Yes
  • Yes
  • Yes
0 out of 2 people found this review helpful. Did you? 
Daniel L.
Ordered on 5/18/2020
Delivery service did not use masks or PPE
6/3/2020 10:50:57 AM

Hello, the item I ordered came as described and on time. However, the delivery service they used (AM Home Delivery) did not use facemasks, gloves or any other PPE when delivering the item. This would normally not be an issue, but they insisted coming into my home, unpacking the TV and testing it for "assurance." This creates a huge exposure to my household.

  • Yes
  • Yes
  • No
2 out of 4 people found this review helpful. Did you? 
Mikayla P.
Ordered on 5/7/2020
5/21/2020 12:15:43 PM

The product came in great shape, and arrived even faster than anticipated. I heard about this site from my dad, and decided to try it out....and im so glad I did. I will def buy more things!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Chris B.
Ordered on 5/6/2020
Everything arrived in good condition and worked
5/19/2020 11:00:24 AM

Under normal circumstances, yes I would recommend this seller. I purchased this console as a gift. Everything works as expected, and arrived in time. I was not happy about the price gouging during the pandemic here. I decided to still purchase the item as it is helping with a good friend’s depression now having a way to play Animal Crossing with friends. So in the end I paid the higher cost, though was not happy about it. Otherwise the seller did everything they needed to in order to complete the order satisfactorily.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
brett r.
Ordered on 4/19/2020
Priduct
5/4/2020 10:08:23 AM

This product didn't work. Hooked it up and nothing. Put my old one in and worked just fine

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
David S.
Ordered on 4/6/2020
Stay Clear
4/29/2020 12:42:30 PM

Item was supposed to be new and clearly was not. Got some else's dirty headphones and still waiting for my money back. It has been 3 weeks now.

  • Yes
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Melissa M.
Ordered on 3/31/2020
wrong color twice
4/16/2020 9:35:50 AM

We received the wrong color IPad not once, but twice. I ordered rose gold initially, and then received grey. I returned it, ordered again for rose gold, and again, got the grey one. It was for Easter present, so was unable to return and just had to keep it. Be wary when ordering a specific color because you may not get it.

  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Jaime N.
Ordered on 3/27/2020
Beats Pro
4/12/2020 6:43:19 AM

Great sound quality. I’ve only had them 2- 3 weeks but happy so far. The smaller sized ear covers fit perfectly. They charge much faster than my regular wired beats. They have not needed any adjustment for my 3-5 mile runs. They don’t interfere with glasses or hats. My only criticism is that I wish there was storage for the the charging cord so that everything could be kept together.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Sarah M.
Ordered on 3/22/2020
It's a computer
4/2/2020 5:54:29 PM

Showed up later than the delivery day. Paid extra for expedited shipping and was told a refund for shipping would be given by Newegg support staff, not BrownBearTech staff. Computer works fine, I'm just disappointed about paying extra money when I didn't have to.

  • No
  • Yes
  • No
Did you find this review helpful? 
JOHN K.
Ordered on 2/11/2020
As described and arrived on time
2/27/2020 12:37:31 PM

My items arrived well packaged, on time, and exactly as described.

  • Yes
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Andrew B.
Ordered on 2/20/2020
Their delivery was trash
2/26/2020 11:42:50 AM

Hot garbage

  • No
  • Yes
  • No
Did you find this review helpful? 
Kimberly W.
Ordered on 2/9/2020
Excellent buy!
2/25/2020 7:07:38 PM

Great laptop, came quickly, excellent price. Works perfectly for my daily needs.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Scott U.
Ordered on 1/22/2020
acer a5 laptop
2/9/2020 8:58:31 AM

nice computer,works fine so far.

  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Blake P.
Ordered on 11/20/2019
Good
12/6/2019 8:20:03 AM

Good product. Best price around.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Eric S.
Ordered on 10/28/2019
Good transaction, good seller.
11/15/2019 8:36:24 PM

Item was packaged and sold as desribed. Transaction was painless. Recommend seller for Nest Indoor Camera

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Steven H.
Ordered on 10/21/2019
Unhappy with Newegg marketplace
11/5/2019 3:26:30 PM

I purchased items from Newegg itself prior and had been pleased with my experience. This time I purchased through Newegg, but was provisioned by BrownBearTech, a marketplace seller. The ipad pro that I ordered was enterprised locked and effectively unusable. The effort to return for exchange/replacement was less than satisfactory. Newegg needs to vet their sellers better. Additionally, this seller operates under multiple different names, which I find objectionable - accountability for performance can be gamed...

  • Yes
  • No
  • No
4 out of 4 people found this review helpful. Did you? 
John R.
Ordered on 9/15/2019
9/30/2019 11:32:05 AM

Excellent seller, great service. Quick mailing. Product as advertised.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
 
TOP