Deus PC is committed to providing each customer with the highest standard of customer service. All our products are in stock and ready to ship.
Orders are generally shipped within 24 hours from when your order is forwarded to us.
Please feel free to contact us with any questions you may have about our products or about your order, as we are happy to hear from you.
Returns are accepted within 30 days from invoice date for a refund or replacement. Restocking fees apply to non-defective returns, and returns outside the 30 days return window. No restocking fees apply to exchanges within 30 days. Shipping damage must be reported within 48 hours after delivery.
A RMA number is required for all returns. Please contact us for an RMA number before shipping your return.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.