ITS Distribution's customer service and warehouse teams are solely based in the US and can be reached by phone here: (754)-307-7776
Hours of Operation: Monday - Friday: 10AM - 6PM US Eastern Standard Time.
*Please contact us for any and all compatibility and part number questions and issues BEFORE you place your order. We are not responsible for any orders placed in error due to technical incompatibility. We have a team of highly trained technicians with over 30 years of experience that are ready to assist you. We stock our inventory based on manufacturer part number and ship orders accordingly.
We Are A Procurement Powerhouse - A Global Supplier of Computer Equipment
ITS Distribution specializes in networking equipment and our focus is providing 100% genuine product with competitive pricing. We deal in servers, HDD's, memory, controllers and storage units as well as pre-built systems and options & peripherals. Major brands carried include Cisco, Juniper, IBM, Intel, HPE, Aruba and Brocade.
Our leading procurement standards optimize your opportunity to maximize margins as you pass products down the supply chain.
With 3 domestic warehouse facilities owned and operated by ITS Distribution, we'll find your product in stock - and if we can't, we'll give you a lead time to bring it in or tell you which vendors would be better suited to assist you.
We have thousands of SKUs in stock and what you see online is only a fraction of our inventory. If you need something that you do not see us posting, please contact us and we will see if we have it. If we do, you will see it listed in a matter of minutes as we are constantly updating our listed inventory.
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ITS Distribution
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, ITS Distribution will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. ITS Distribution will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.