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My name is Irv Miller and I am the president of J & L Distribution in Berkeley Springs, WV and Co-owner of Defensive Protection Systems. You can reach customer service at 304-258-2900 M-F, 9:30-5 EST with problems or concerns. We offer a 30 day return policy and will replace defective units at our expense. I have been in the self defense and security products business since 1991. We have a real warehouse, an excellent customer service record and a BBB rating of A+. Purchase from us with confidence and know your orders will be as expected or we will make it right.