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338 Ratings (73% Positive) 

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On-Time
Delivery
83.66%
Product
Accuracy
66.34%
Customer Service
Satisfaction
73.53%
Becky F.
Ordered on 3/18/2021
Transaction went very well
4/1/2021 4:07:01 PM

Yes would recommend to a friend

  • Yes
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Anonymous
Ordered on 2/18/2021
Item not shipped yet
3/5/2021 10:45:02 AM

If an item is not in stock, it should NOT be advertised as such. Covid / semiconductor - related or not shortages, it's that simple.

  • No
  • Yes
  • Didn't contact
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Karyna K.
Ordered on 2/18/2021
delivered fast
2/26/2021 7:57:53 AM

Great customer service

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 1/5/2021
Great customer service
1/11/2021 11:11:23 AM

Shipped my item on the same day I placed an order and it was delivered fast.

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 10/20/2020
11/4/2020 5:05:52 AM

This product has surpassed my expectations.

  • Yes
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  • Yes
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Anonymous
Ordered on 10/7/2020
Great Service
10/28/2020 9:14:18 AM

Called in for expedited service and they took care of it immediately.

  • Yes
  • Yes
  • Yes
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Taylor H.
Ordered on 10/11/2020
10/27/2020 6:34:11 AM

I was very impressed with the seller. Excellent customer service. I would definitely purchase from them again.

  • Yes
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Michael C.
Ordered on 8/15/2020
oblivious, unresponsive, untrust worthy, unacceptable service and business standards - a completing frustrating situation.
9/11/2020 3:43:49 AM

I would never , ever recommenced this supplier to anyone, not even my enemy! They have Cancelled a very important and time sensitive order days after I submitted it (by email), Then days later, they charge my credit card for the order and sent me shipping notifications for this same order. I called them directly after the online option to cancel the order at Newegg.com failed and was told that they were going to send me a confirmation of this cancellation. I have never received it. Despite numerous calls, emails and online requests, the items arrived to my dismay., I contacted them was ignored me for 3 days. I requested RMA labels on line and that too failed ( I printed and sent them copies of the errors I received ). I have yet to hear from Netradez. I have called again, and again, and have spent in excess of 20 mins at a time placed on hold before I give up. This situation is completely frustrating and has left me feeling extremely upset and disappointed,as I often trust the sellers at Newegg to be of a higher and much more professional standard. Netradez is the worst I have ever encountered, anywhere.

  • No
  • Yes
  • No
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Anonymous
Ordered on 8/20/2020
9/4/2020 8:06:14 AM

- I received the wrong item, it was a 500 GB when I ordered the 1TB - The item was not as described, as a Grade A, it was a Grade C with scratches and look like it's been dropped. - Requested refund, this processes was good.

  • Yes
  • No
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Anonymous
Ordered on 8/19/2020
Good Service and Fast delivery
8/25/2020 12:24:11 PM

I received my laptop in 4 days from placing the order. Love it

  • Yes
  • Yes
  • Didn't contact
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Mary Y.
Ordered on 8/3/2020
Horrible
8/19/2020 3:28:28 AM

No never received item ... very unprofessional when contacted about it ...

  • No
  • No
  • No
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Anonymous
Ordered on 7/1/2020
On time and as described
7/27/2020 10:46:06 AM

Ordered few laptops and it was an on time, packaged very well and was followed up CSR to make sure we are satisfied. Great job.

  • Yes
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  • Yes
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Anonymous
Ordered on 7/2/2020
Great Seller
7/25/2020 12:45:27 PM

Seller called and informed that they were out of stock and offered an upgraded item. Very pleased with the customer service and will purchase again.

  • Yes
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Anonymous
Ordered on 7/16/2020
I will never purchase from them again
7/24/2020 12:58:37 AM

I needed this item for work got it early but item was complety wrong ...... i will never purchase from them or newegg again

  • Yes
  • No
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Damony J.
Ordered on 6/16/2020
False advertising
7/3/2020 7:25:08 AM

The item’s battery is terrible. The item has less ram and storage than listed.

  • Yes
  • No
  • No
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Rebecca P.
Ordered on 6/6/2020
Fast delivery, properly packed
6/23/2020 6:55:28 AM

I received item a full week before expected date. Computer was well protected in layers of rigid, bubble wrap, and peanuts. I received a free keyboard and mouse in package as well. I am beyond impressed with the quality & condition of the unit.

  • Yes
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Theodore S.
Ordered on 6/6/2020
total ripoff
6/22/2020 5:29:50 AM

Never arrived. Had to put a stop on the CC

  • No
  • No
  • No
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Shanna C.
Ordered on 5/31/2020
Disappointed
6/15/2020 11:05:19 PM

HARD DRIVE WAS WORSE THAN ANYTHING I HAVE EVER DEALT WITH. Mad. Irritated. Disgusted. Worked for two days with my ITguy and he laughed at this purchase.

  • No
  • No
  • No
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Anonymous
Ordered on 6/2/2020
Item arrived so fast
6/12/2020 7:53:35 AM

delivered on time, great communication

  • Yes
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John T.
Ordered on 6/4/2020
6/10/2020 6:45:46 PM

Came like 5 days early, no nonsense packaging, laptop worked great for what it was. Great customer service. Lose one star because they included an AC adapter that kept buzzing while doing any slightly intensive PC power. Also Windows came non-activated and I had to ask for the key, but I'm not sure if that's standard procedure. But they made that quick and painless and sent the key right away-quality customer service.

  • Yes
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  • Yes
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