Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

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5,718 Ratings (87% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.93%
Product
Accuracy
94.84%
Customer Service
Satisfaction
89.56%
Delano D.
Ordered on 12/27/2020
Normal
1/15/2021 10:42:26 AM

The product was shipped 5 days late.

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Derek J.
Ordered on 1/13/2021
A++ seller
1/14/2021 4:55:01 PM

I had an issue with an order I mistakenly placed. PlantinumMicro promptly addressed the issue with no questions asked. Thank you.

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william t.
Ordered on 12/10/2020
great as always
1/13/2021 8:12:55 PM

great speedy delivery

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Michael M.
Ordered on 12/25/2020
As expected but faster shipping!
1/13/2021 2:54:08 PM

Really appreciated the underestimation of shipping time so I was nicely surprised when it arrived a week early!!

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Tony B.
Ordered on 12/24/2020
Yummy
1/13/2021 2:20:16 PM

Item got here a day or two before, havent been able to use it due to shipping delays with my new mobo tho

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Lisa B.
Ordered on 1/5/2021
Bad shipping times
1/13/2021 11:22:07 AM

No updates to tracking for the last 4 days.. was suppose to be delivered days ago.. has not arrived. I'm sitting with a computer that I was to have ready yesterday. I cannot buy from this seller anymore.

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Gregory S.
Ordered on 12/12/2020
Had video fail upon receipt and returned immediately.
1/6/2021 4:52:16 PM

Ok. Unknown will need a new item to not fail.

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James J.
Ordered on 1/1/2021
Item Looks Good But....
1/5/2021 10:33:36 PM

Seller delivery fell outside of the promised window. I would not recommend this seller if you are looking for an on-time delivery. Quality products, bad delivery.

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David V.
Ordered on 12/30/2020
Quick delivery, awesome products
1/5/2021 1:29:09 PM

Seller sent me an item a week earlier than anticipated and in super safe and convenient packaging. Product wasn't compatible with my system, but they helped me with no issue.

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Richard W.
Ordered on 12/23/2020
Good overall
1/5/2021 7:25:08 AM

I had to return an item and despite needing to take the 15% restocking fee which I expected they were responsive and reasonable. I would not hesitate to buy from this seller again.

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Chad Y.
Ordered on 12/20/2020
Item in was a refurb instead of new.
12/30/2020 9:52:00 PM

Box was already opened, installation instructions were not included, packaging looked tampered with, screws all in a ziplock bag. Definitely not a "new" item, but came at a "new" item price. This was clearly a refurb. I only have the option to replace instead of refund. :(

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Frank C.
Ordered on 12/11/2020
Dunno How They Did It...
12/30/2020 12:49:22 PM

HDD in my hands 48 hours after I ordered it. Great price too!

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Michael H.
Ordered on 12/11/2020
Received item apparently new in package, however...
12/30/2020 10:06:30 AM

5 pins on the CPU were bent. With very careful “unbending” we finally were able to put it in the socket. It appears to work just fine. Although for some reason the DDR4-3200 only shows as 2400 on the BIOS. Unsure if the processor or the BIOS is the culprit.

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Richard H.
Ordered on 12/15/2020
excellent
12/30/2020 4:32:59 AM

yes, great product

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PRATIK P.
Ordered on 12/7/2020
Great customer service!!!
12/27/2020 6:28:47 PM

Highly recommend this seller. Product arrived on time. However, after ordering found out the product was not going to fit. Contacted the seller and they were quick to respond, friendly, and very helpful and getting it sorted out. Will be buying from them again in the future.

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Karl K.
Ordered on 12/9/2020
Customer Service was great on a shipping mix up
12/24/2020 6:37:11 AM

PAckage was lost in mail. Platinum Micro stepped up and shipped a replacement. I am pleased with how they handled the situation.

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Anonymous
Ordered on 12/2/2020
Overall, pretty good for what I needed
12/17/2020 11:04:05 AM

Pros: Does exactly what I need. It's fast and I haven't had any problems yet. Cons: The heatsink that comes with it is kind of a pain to install. Whenever I got one corner down, the opposite side would pop out of place. I'm a bit worried it wasn't down 100%, but I haven't had any heat issues yet. Will definitely look into an AIO to replace it sometime in the future. Other thoughts: Took a few extra days to arrive, but with covid still running rampant in the US and everyone ordering from home way more this year, I understand why it took so long. I ended up getting this because everything else I was looking at that would have been cheaper with AMD kept selling out before I could buy.

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Nathan T.
Ordered on 12/4/2020
Could be better
12/16/2020 9:02:34 PM

Ordered 40x40 thermal pad, received 30x30. they used ups innovation mail, took 11 days to deliver.

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Tate W.
Ordered on 11/30/2020
12/14/2020 4:39:25 PM

Good service, product isn't damaged.

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Jeffrey L.
Ordered on 11/26/2020
12/14/2020 12:04:35 PM

Was fine, average interaction.

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