Plush Puppy To Go Store

Plush Puppy To Go is a family-owned and operated company that began with the owner's love for (and possibly addiction to) stuffed animals!! She must have 300-400 stuffed buddies of all sizes. This love was transferred to her son, as well, who now also works in the company. We insist on quality products, and so only handle quality brands such as Gund, Douglas Cuddle Toys, Wishpets, Fiesta, Folkmanis, Aurora, Mary Meyer, Trudi, Unipak, Uglydoll, and now have added CollectA and Safari Ltd. Miniature Reproductions and puzzles by Clementoni and Re-Marks.

We also carry premium brands of unique women's and children's accessories, especially hats and bags. These brands include Bungalow360, FlapJackKids by Luvali, and Sun 'n' Sand.

We carry a huge selection of pet-themed Christmas ornaments and jewelry.

Your satisfaction is guaranteed!

Send return requests via email to [email protected] to obtain RMA#, unless it has been generated by Newegg.

All returns must include the following or they will be rejected and returned back to you at your cost:

> Product purchased from Plush Puppy To Go

> Original Condition, no physical damage, including smoke damage (exclude damages sustained during transportation)

> All manufacturer's hangtags, accessories, manuals, warranty registration card, etc.

> Original UPC/serial# intact on product and on retail package (Proof of Purchase)

> Valid RMA number obtained from website or customer service for the correct product and order

Additional Return Requirements and Policy:

1) An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Plush Puppy To Go will refund the amount of sale less a 15% restocking fee.

2) All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

3) Customer is responsible for return shipping expenses unless otherwise explicitly stated on the product. Replacements will be shipped at our expense.

4) Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from being physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

5) Upon our acceptance of the merchandise in new condition in strict conformance with the basic criteria and standard returns policy, the purchase price less the 15% restocking fee will be credited to the credit card used for the original purchase.

6) Refund will be issued after our warehouse receives, inspects, and processes your return. Plush Puppy To Go will refund back to your method of payment.