Reolink started up in 2009, and ever since then, we’ve been devoted to creating the finest security products for consumers and business owners. Our first product was launched in July 2009, which received rave reviews from customers who are sensitive to both quality and service. Until now, Reolink has helped hundreds of thousands of people from all around the world.

Our products range from battery-powered camera, PoE security camera, Wi-Fi security camera to home security camera system. You could get whatever security products you need from our Newegg store. 4K/8MP security system, spotlight camera and wifi NVR are coming soon.

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Returns Policy

1. Refund policy
1) Within 30 calendar days of purchase if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
2) Within 30 calendar days of purchase if the product has a manufacturing defect.

2. A refund will not be provided in following cases
1) The refund was requested beyond 30 calendars days of purchase;
2) Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3) Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
4) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

3. Replacement policy
1) Within 30 calendar days of purchase if the product has no manufacturing defect and is still in new or like-new condition.
2) Within 30 calendar days of purchase if the product has sustained substantial damage in transit.
3) Within 30 calendar days of purchase if the product purchased does not match the original description of the product in one or more significant respects.
4) Within 30 calendar days of purchase if the product has a manufacturing defect(s).

4. A replacement will not be provided within 30 calendar days of the purchase in following cases
1) Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.
2) Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
3) Product is found to have no manufacturing defects after appropriate tests are conducted by Reolink Technical Support.
4) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

5. Miscellaneous
1) Sender must pay the costs of return delivery and the costs associated with product testing if the product does not meet the conditions for a replacement or refund set out above. We will tell you what these costs are in advance.
2) For replacements, only defective parts will be replaced.
3) We may amend the Refund and Replacement Policy terms from time to, including where there is a change of law.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%