Wireless Place is committed to serving you, the customer, with the highest quality wireless products and customer service. We value your trust and will always place your need as our highest priority.

We feel that communication is key, therefore we urge our customers to contact us as soon as they find any defects or malfunctioning devices. Feel free to email us at info@wirelessplace.com
If you are not satisfied or have any other issue with your wireless device, we will issue you a refund of your payment. We accept all refunds for up to 30 days. A 15% restocking fee will be assessed on all returns that are not due to a phone defect.

In the event that you have to return the item back to us, please follow these steps:

1 - Make sure your device is plugged in or has enough battery power to go through the reset process.
2 - Open the Settings app.
3 - Select System.
4 - Expand the menu by hitting Advanced.
5 - Select Reset options.
6 - Tap Erase all data (factory reset).
7 - Tap on Erase all data.
8 - Enter your PIN if prompted.
9 - Select Erase all data and let the phone go through the reset process.

For Xiaomi phones, please follow these steps:

1 - Open Settings app.
2 - Tap About phone.
3 - Tap on Backup and reset.
4 - Select Erase all date (Factory Reset).
5 - Click on Delete all data and wait 10 seconds.
6 - Tap on Next and again wait 10 seconds.
7 - Confirm by pressing OK!
8 - Let the phone go through the reset process.

It's our pleasure to continually serve you - Thank You!
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