Wireless Place is committed to serving you, the customer, with the highest quality wireless products and customer service. We value your trust and will always place your need as our highest priority.

We feel that communication is key, therefore we urge our customers to contact us as soon as they find any defects or malfunctioning devices. Feel free to email us at info@wirelessplace.com
If you are not satisfied or have any other issue with your wireless device, we will issue you a refund of your payment. We accept all refunds for up to 30 days. A 15% restocking fee will be assessed on all returns that are not due to a phone defect.

In the event that you have to return the item back to us, please follow these steps:

1 - Make sure your device is plugged in or has enough battery power to go through the reset process.
2 - Open the Settings app.
3 - Select System.
4 - Expand the menu by hitting Advanced.
5 - Select Reset options.
6 - Tap Erase all data (factory reset).
7 - Tap on Erase all data.
8 - Enter your PIN if prompted.
9 - Select Erase all data and let the phone go through the reset process.

For Xiaomi phones, please follow these steps:

1 - Open Settings app.
2 - Tap About phone.
3 - Tap on Backup and reset.
4 - Select Erase all date (Factory Reset).
5 - Click on Delete all data and wait 10 seconds.
6 - Tap on Next and again wait 10 seconds.
7 - Confirm by pressing OK!
8 - Let the phone go through the reset process.

It's our pleasure to continually serve you - Thank You!

Feedback
Returns Policy
269 Ratings (88% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
94.42%
Product
Accuracy
90.33%
Customer Service
Satisfaction
84.05%
Kevin W.
Ordered on 12/27/2020
refuses to give full refund on fake product
1/14/2021 6:07:55 PM

i bought some samsung galaxy buds live that were fake my brother owns a pair he got in a retail store (cant say which because it wont let me submit the review if i do) when i saw the box i noticed right away the font was different already got worried right there then opening it up and comparing them to my brothers side by side u could easily see the differences in the speaker grill the speaker cutouts the fakes had bigger cutouts 1 of the speakers wasnt even aligned right the grooves where the touch part is was not in the same position the charging case was much sturdier on the real one compared to the fake one and also on the real ones its so easy to just put the headphone in to get it to charge on the fakes the alignment was off so kept having to move it to get it to charge now this one claims to be international yet the quickstart guide was in english? so was the warranty card but to my knowledge the only differences in the two products between US and international IS the warranty with international not having a warranty do a search on google to see for yourself i sent it back on the same day i received it and when i got the email the rma was processed i saw that i was still charged 15% for a restocking fee and when i contacted the seller he implied im a liar by refusing to refund the 15% restocking fee so now im having to file a claim against them so beware if u ever purchased anything from these guys i would try to get my hands on a instore one to compare the two side by side because had my brother not have a pair i would have never knew if you search on google youll see that counterfeit g alaxy buds are everywhere better to be safe and buy at a retail store then to trust these online sellers making me go through the hassle of filing claims to get my FULL refund back with the 15% restocking fee on a FAKE product

  • Yes
  • No
  • No
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Francisco D.
Ordered on 1/3/2021
1/14/2021 7:44:03 AM

I would recommend it to people.

  • Yes
  • Yes
  • Didn't contact
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Joshua M.
Ordered on 12/3/2020
Great seller, fast delivery
12/16/2020 4:52:06 PM

Items were as described. Quick delivery and fair pricing.

  • Yes
  • Yes
  • Didn't contact
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Holly G.
Ordered on 11/20/2020
Superb service
12/15/2020 7:55:37 AM

Everything was new, as indicated. I had a problem with my cell phone provider and the seller was awesome in trying to help out. Response was fast and courteous. I would recommend these guys to anyone who's hesitant.

  • Yes
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  • Yes
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kory r.
Ordered on 11/20/2020
12/4/2020 9:20:51 AM

everything went smooth.....good experience, always a pleasure

  • Yes
  • Yes
  • Yes
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Nancy U.
Ordered on 10/14/2020
Very professional seller!
11/18/2020 6:18:33 PM

Wireless Place was a great seller! They answered my question about carrier compatibility and explained how to tell which carriers I could use with their phones. They shipped the phone very quickly and it was packaged safely and discretely. Will definitely buy another phone from them soon!

  • Yes
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  • Yes
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Luwalhati J.
Ordered on 11/3/2020
Honor 9X/L
11/13/2020 8:06:02 AM

I had Honor 5X and was very happy with it. After so many years, and the dog eating it and breaking the face, after face replacement, it has started to malfunction. So I now bought this. This one is heavier and has more storage. I just bought it less than a month now and I am happy with it. You will need a case for it as it is like all glass in front. I like Huawei phones.

  • Yes
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  • Yes
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Anonymous
Ordered on 8/25/2020
11/11/2020 2:40:31 PM

Fast Shipping, excellent seller

  • Yes
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Anonymous
Ordered on 10/19/2020
Great New Wireless Device
10/24/2020 1:59:08 PM

Product was shipped way faster than I ever expected.... Too Fast, Too Easy.... Thanks Wireless Place

  • Yes
  • Yes
  • Didn't contact
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Bonnie R.
Ordered on 9/15/2020
Slow mail
9/28/2020 10:15:30 AM

I tracked the package, which started fine, until shipping. The package was moved around in 2-3 New York distribution sites for 1 1/2 days. Then the other day is was being moved around in Atlanta from distribution sites at least 2-3 different ones, before I got it on a Monday, on a usps shipping day. I know this is not the companies fault. But the government has “jacked up” the postal system. Ugggggggg

  • No
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
Jack N.
Ordered on 9/7/2020
Great seller. Will buy again!!
9/21/2020 12:43:54 PM

Great seller. Timely delivery. The Honor 9x cell phone is working beautifully. It was new in the box. I highly recommend recommend the seller and Newegg for Excellent Customer Service.

  • Yes
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 9/7/2020
9/18/2020 8:51:36 AM

will buy a gain.Thank you.

  • Yes
  • Yes
  • Yes
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IRA B.
Ordered on 9/3/2020
GOOD
9/17/2020 9:22:10 AM

OUTSTANDING PRICE ON AN OUTSTANDING SMART PHONE , I AM A HAPPY CUSTOMER. IRA BERMAN

  • Yes
  • Yes
  • Yes
1 out of 1 people found this review helpful. Did you? 
andrew p.
Ordered on 9/9/2020
These guys are awesome, super fast ship, communicated pre and post sale
9/14/2020 11:05:19 AM

can not say enough.. knocked it out of the park for me thank you again

  • Yes
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Thomas N.
Ordered on 8/25/2020
Just like they said
9/10/2020 12:35:24 PM

I'm exactly satisfied. All claims made were met. I now trust this seller, presumptively, and I will look to them first, next time.

  • Yes
  • Yes
  • Yes
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Emmanuel E.
Ordered on 8/19/2020
Great
9/1/2020 2:31:08 PM

I’ve already recommended this seller to a couple of friends

  • Yes
  • Yes
  • Yes
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Ricardo H.
Ordered on 8/25/2020
So satisfied!
9/1/2020 10:32:52 AM

Device came in the color I selected totally shiny blinging flashing everywhere! Build quality is fantastic for the price comes with a basic case cover and I'd definitely recommend immediately protecting the device in a case. I purchased a few unique cases for decent prices from an online retailer. Internals are excellent once again for the price and it shows so far the phone has never lagged stuttered or loaded anything slowly instantly going from one task to the next with the most effortless of ease that I've ever had the pleasure of holding in my hands! Device arrived fine new with a foreign fast charger and accompanying US adapter, Device charges very quickly going from 0 to about 50 percent in just half an hour give or take!

  • Yes
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Sarah H.
Ordered on 7/30/2020
Delivered what was promised
8/26/2020 7:02:14 PM

Item arrived on time, well-cushioned, and in perfect shape.

  • Yes
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Bi T.
Ordered on 8/15/2020
Great!
8/26/2020 9:33:09 AM

Exactly what I ordered and arrived on time. Perfect!

  • Yes
  • Yes
  • Didn't contact
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Matthew C.
Ordered on 8/4/2020
8/18/2020 7:34:44 AM

Good transaction. Earbuds seem to work well.

  • Yes
  • Yes
  • Yes
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