


Why is the power bank geting hot?
Slight warmth during wireless charging or fast charging is normal. Remove thick cases and avoid using your phone heavily while charging. If the power bank becomes unusually hot, stop charging and let it cool before continuing.
Why is wireless charging slower than cable charging?
Wireless charging is designed for convenient daily use and may be slower than cable charging. For faster charging, use the USB-C port with a fast-charging cable and adapter, and make sure your device supports fast charging.
Why won’t the power bank stay attached to your phone?
For the best magnetic hold, use an iPhone with MagSafe or a MagSafe-compatible case. Thick cases, metal cases, wallet cases, ring holders, or non-magnetic cases may weaken the magnetic connection or stop wireless charging.
Is it allowed on airplanes?
Yes, it can be carried on the plane but please carry it with you and do not check it in.
What's your Product Support?
Our power banks are covered by a 3-year Product Support. If any quality-related issue occurs within 3 years, we offer a new one. Please reach our support team anytime, and we will reply within 24 hours.



Why is the power bank geting hot?
Slight warmth during wireless charging or fast charging is normal. Remove thick cases and avoid using your phone heavily while charging. If the power bank becomes unusually hot, stop charging and let it cool before continuing.
Why is wireless charging slower than cable charging?
Wireless charging is designed for convenient daily use and may be slower than cable charging. For faster charging, use the USB-C port with a fast-charging cable and adapter, and make sure your device supports fast charging.
Why won’t the power bank stay attached to your phone?
For the best magnetic hold, use an iPhone with MagSafe or a MagSafe-compatible case. Thick cases, metal cases, wallet cases, ring holders, or non-magnetic cases may weaken the magnetic connection or stop wireless charging.
Is it allowed on airplanes?
Yes, it can be carried on the plane but please carry it with you and do not check it in.
What's your Product Support?
Our power banks are covered by a 3-year Product Support. If any quality-related issue occurs within 3 years, we offer a new one. Please reach our support team anytime, and we will reply within 24 hours.

























